Customer Service Representative

3 days ago

Vancouver, Canada RMDY Brands Full time

**Position Summary**:
Remedy Brands is seeking for a **Full Time** Customer Service Representative to join our team. (This is not a Remote position).

**Key Responsibilities**:

- Answer incoming customer inquiries
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Upsell products and suggest complementary items to enhance the customer's shopping experience.
- Handle cash, credit card transactions, and other forms of payments securely.
- Monitor and replenish stock levels to ensure products are readily available to customers.
- Other duties as requested

**Knowledge, skills and abilities**
- Enthusiasm to welcome and assist customers
- Strong communication and interpersonal skills
- Computer skills
- **Time-management**:The Customer Service Representative will use their time effectively when working through a large volume of customer inquiries.
- **Excellent Communication**:The Customer Service Representative will be a clear and effective communicator by using their expertise on the products and their orders to give exceptional customer service
- **Effective Listening**:The Customer Service Representative uses their active listening skills to resolve customer complaints and inquiries by understanding customer needs.
- **Adaptability**:The Customer Service Representative will be adaptable to changing circumstances, specifically correlated to their day to day customer service responsibilities. They will also use their adaptability to work with a diverse range of customers.

**Experience and Qualifications**:

- 1 year of customer service representative experience **(REQUIRED)**:

- In person sales or waitress experience is an advantage
- Technological and computer skills **(REQUIRED)**:

- Familiarity and experience with CRM systems considered an asset
- Previous experience in a customer support or customer oriented environment (preferred)
- Strong communication and interpersonal skills are a must

**Days and Hours**:
**Full Time (37.5 hours/week)**
- Mondays - Fridays (7:00 am - 3:00 pm, 8:00 - 4:00 pm, 9:00 am - 5:00 pm (PST)) Depending on the company needs
- Occasional shifts on Saturdays (half day 8-12 or 12-4 depending on the company needs)
- Shifts will be scheduled at minimum 24 hours in advance
- **Here are some of the great benefits of working with us**:_
- _Start your journey with complimentary products from both brands on your first day_
- _Extended health benefits_
- _Paid time-off after 1 year_

Remedy Brands is an equal opportunity employer and does not discriminate on the basis of age, sex, gender, colour, race, disability, religion, or any of the other prohibited grounds of discrimination as set forth by relevant provincial and federal legislation. We are committed to providing a diverse and inclusive work environment for all employees. Remedy Brands offers accommodation during the recruitment process. Should you be contacted during the hiring process and require reasonable accommodation, please let us know.

**Job Types**: Full-time, Permanent

**Salary**: From $19.20 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you Canadian citizen, Permanent resident or hold an open work permit?
- This is not a remote position. Are you available to work in the following schedule? (Yes or No)

Mondays - Fridays (7:00 am - 3:00 pm, 8:00 - 4:00 pm, 9:00 am - 5:00 pm (PST)) Depending on the company needs
Occasional shifts on Saturdays (half day 8-12 or 12-4 depending on the company needs)
Shifts will be scheduled at minimum 24 hours in advance

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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