Customer Service Representative/cashier
6 months ago
DUTIES:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
- Resolving customer complaints or issues in a professional and timely manner
- Assisting customers with product information, pricing, and availability
- Upselling additional products or services to customers when appropriate
- Processing customer orders and invoices
- Basic cleaning/organizing to ensure a tidy store-front
- Providing accurate and efficient data entry for customer records
- Collaborating with other departments to resolve customer concerns
- Maintaining a general level of camera and photography equipment knowledge to effectively assist customers
- Able to process shipping and receiving requests
SKILLS
To excel in this role, you should possess the following skills:
- Excellent communication skills in English
- Strong ability to analyze customer needs and provide appropriate solutions
- Proficient in phone etiquette and active listening
- Ability to navigate computer systems and perform data entry accurately
- Sales-oriented mindset with the ability to identify upselling opportunities
- Exceptional customer service skills with a focus on building positive relationships
**Job Type**: Part-time
**Salary**: $20.00 per hour
Expected hours: 20 per week
**Benefits**:
- Casual dress
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Ability to Commute:
- Vancouver, BC V6J 0B1 (required)
Work Location: In person
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