Group Customer Service Representative

4 months ago

Vancouver, Canada THE EMPIRE LIFE INS. CO Full time

**Group Customer Service Representative**:
**Location: Remote - Vancouver and Calgary**

Empire life is looking to hire a Group Customer Service Representative to join our Group Operations team

**Why pursue this opportunity**

**Our mission -** make insurance, investments and benefits simple, fast and easy for our customers.

**Play an integral role**:

- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

**Deliver excellence - **provide a personal, accurate, professional, and courteous service and resolution to our customers.

**What you’ll be working on**- Delivering service excellence by providing personal, accurate, professional, courteous resolution of inquiries from: Members, Plan Administrators, Advisors, Providers and Healthcare providers;- Utilizing internal processes to creatively provide solutions and resolution and minimize escalations- Responsible for maintaining positive and the highest quality customer interactions- Reviewing insurance policies and ensuring service inquiries are answered empathically and within policy boundaries- Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targets- Providing immediate and ongoing support for all digital platforms- Claim processing - customer experience, one call resolution- Ownership of client interaction from beginning to the end-
- Documenting exceptions and escalations with details to ensure that internal stakeholders are aware of circumstances

**What we’re looking for you to have**:
- Highly coachable attitude and working well within a team environment- Ability to research, investigate, analyze and present information clearly to a variety of audiences- Ability to prioritize and balance multiple tasks- Clear writing, listening and verbal communication skills- Attention to detail/accuracy- Well-developed analytical and problem resolution skills- Active listening and empathy skill- Ability to navigate multiple screens and programs at the same time- Previous experience working with customers or under pressure- Experience in a team setting either career or personal- College or University education- Advanced or Native Bilingualism in French/English would be an asset**Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases- Annual bonus program, which recognizes both strong company performance and individual contributions- Competitive uncapped commission for sales positions- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account- Flexible work arrangements and an annual allotment of personal health days.- Four weeks annual vacation from hire date- A defined contribution pension plan with generous employer matching- Top up programs for parental leave and compassionate leave- Employer-sponsored wellness and recognition programs
- A cash employee referral program

**Get to know us**:

  • Csr (Customer Service Representative)

    3 months ago

    North Vancouver, Canada Paris Service Group Full time

    _You’re the best and you want to join a team that appreciates you, where you can create your own opportunities?_ - **Who We Are**_ We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a while in Vancouver. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a...

  • Group Customer Service Representative

    4 months ago

    Vancouver, Canada THE EMPIRE LIFE INS. CO Full time

    **Group Customer Service Representative**: **Location: Remote - Vancouver and Calgary** Empire life is looking to hire a Group Customer Service Representative to join our Group Operations team! **Why pursue this opportunity** **Our mission -** make insurance, investments and benefits simple, fast and easy for our customers. **Play an integral role**: -...

  • Customer Service Representative

    3 months ago

    Vancouver, Canada Vancouver Camera Service Full time

    **Overview**: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for someone who enjoys working in a...

  • Customer Service Representative

    4 months ago

    Vancouver, Canada The Artona Group Full time

    Artona is driven by creating world-class images of life achievements through continuous growth, fun, and innovation. Come work as a Customer Service Representative at a growing photography company that offers extensive training, flexible hours, and hybrid work opportunities. - The contract duration is 8 - 12 months, beginning mid-August. - There are...

  • Customer Service Representative

    4 months ago

    Vancouver, Canada BMO Financial Group Full time

    5710 Victoria Drive Vancouver British Columbia,V5P 3W6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    4 months ago

    Vancouver, Canada BMO Financial Group Full time

    5755 Oak Street Vancouver British Columbia,V6M 2V7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 months ago

    Vancouver, Canada BMO Financial Group Full time

    2515 East Hastings Street Vancouver British Columbia,V5K 1Z2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Representative

    3 months ago

    Vancouver, Canada BMO Financial Group Full time

    595 Burrard Street Vancouver British Columbia,V7X 1L7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Services Representative

    4 months ago

    Vancouver, Canada BMO Financial Group Full time

    2102 West 41st Avenue Vancouver British Columbia,V6M 1Z2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Services Representative

    3 months ago

    Vancouver, Canada BMO Financial Group Full time

    8324 Granville Street Vancouver British Columbia,V6P 4Z7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representatives

    3 months ago

    Vancouver, Canada BMO Financial Group Full time

    777 West Broadway Avenue Vancouver British Columbia,V5Z 4J7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    3 months ago

    Vancouver, Canada BMO Financial Group Full time

    5594 Cambie Street Vancouver British Columbia,V5Z 3Y5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    4 months ago

    Vancouver, Canada BMO Financial Group Full time

    958 Denman Street Vancouver British Columbia,V6G 2M2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 months ago

    Vancouver, Canada BMO Financial Group Full time

    2601-2609 Granville Street Vancouver British Columbia,V6H 3H2 This is a part-time role (18.75 hours per week minimum guarantee) at our Vancouver branch. This position requires availability to work any time during branch hours. Monday through Saturday. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice...

  • Customer Service Representative

    4 months ago

    Vancouver, Canada The Artona Group Full time

    Artona is driven by creating world-class images of life achievements through continuous growth, fun, and innovation. Come work as a Customer Service Representative at a growing photography company that offers extensive training, flexible hours, and hybrid work opportunities. - The contract duration is 8 - 12 months, beginning in August. - Positions are...

  • Customer Service Representative

    2 weeks ago

    Vancouver, British Columbia, Canada Dilawri Group of Companies Full time

    About Dilawri Group of CompaniesDilawri Group of Companies is a leading automotive group with a strong presence in Canada. With over 75 franchised dealerships representing 35 automotive brands, we are committed to providing exceptional products and customer service.Job SummaryWe are seeking a highly organized and detail-oriented Sales Receptionist to join...

  • Customer Service Representative

    2 weeks ago

    Vancouver, British Columbia, Canada Dilawri Group of Companies Full time

    About Dilawri Group of CompaniesDilawri Group of Companies is a leading automotive group with a strong presence in Canada. With over 75 franchised dealerships representing 35 automotive brands, we are committed to providing exceptional products and customer service.Job SummaryWe are seeking a highly organized and detail-oriented Sales Receptionist to join...

  • Customer Service Representative

    3 months ago

    North Vancouver, Canada BMO Financial Group Full time

    3060 Edgemont Boulevard North Vancouver British Columbia,V7R 2N4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Canada IA Financial Group Full time

    Description Are you passionate about customer service and want to develop within a dynamic company? Are you customer-focused? Join our Individual Insurance Customer and Partner Services team! We have an opening for a non sales, non-solicitation Customer Service Representative! In a contact center environment, you'll be responsible for providing...

  • Customer Service Representative

    4 months ago

    Vancouver, Canada BMO Financial Group Full time

    2388 4th Avenue West Vancouver British Columbia,V6K 1P2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...