Customer Return Coordinator

4 months ago


Burlington, Canada Evertz Full time

This is a customer service and administrative support role joining a team of 10 currently. The ability to communicate clearly and concisely is extremely important. The successful candidate will thrive in a fast-paced environment, possess excellent critical thinking skills, and have the ability to keep themselves organized and on task with multiple changing priorities coming in throughout the day.

Responsibilities:

General administrative duties, filing, faxing, and photocopying Evaluation of customer needs and solutions Issue and process Return Merchandise Authorization numbers (tickets) for customer hardware returns Correspond with customers regarding returns, ticket status and payments. Other related duties as required

Qualifications:

Post-Secondary Education in related field (Business, Administration) or related experience Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills Ability to work in a fast-paced environment Knowledge of Microsoft Excel, Word, and Outlook  Some customer service experience is preferred

What we offer:

Employer funded benefits program Competitive total compensation package Work-life balance Employee Assistance plan Employee Discount Platform Career progression Casual work environment Social events and sports teams

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