Claims Coordinator

5 months ago

Burlington, Canada Sofina Foods Inc Full time

Position Summary
Reporting to the Senior Manager, Abilities, Wellness & Ergonomics, the Claims Coordinator is responsible for supporting Burlington Plant with the execution and day to day monitoring of Sofina’s WSIB claims, non work related leaves, and disability management policies and programs. Primarily will provide administrative support for the purpose of occupational and non-occupational claims management to the site. This includes accountability for the claim management and tracking of occupational and non-occupational claims, identifying and resolving barriers to SAW/RTW of injured or ill employees, initiating, assisting and monitoring accommodation and return to work plans.

Key Accountabilities
- Submit illness/injury claims to WSIB as required to ensure submission deadlines are met.
- Collect information for the purpose of completing and submitting Employer Report of Injury for lost time, medical aid and modified duty injuries.
- Reviewing information for accuracy and determine if the injury/illness meets policy requirements of WSIB and if not, identify objection with reasons.
- Liaison as the primary employer contact with WSIB, initiates and maintains communication with employees, supervisors, HR and Health and Safety partners, for the duration of the employees’ absence, rehabilitation to resolution.
- Lead return to work meetings and monitor return to work plans to ensure early and safe integration back into suitable and productive duties and advise on modifications when necessary.
- Arrange and maintain regular update meetings for Burlington Plant stakeholders including, Operations, Health and Safety and Human Resources.
- Escalate complex claims to internal/external resources to ensure cases are addressed and resolved as soon as possible.
- Maintain claim files and documents, including accurate records and data for reporting and auditing purposes.
- Proactively advise management of developments, progress and parameters of return to work and accommodation plans as permitted by professional standards and in accordance with privacy legislation.
- Provide guidance and assist with workers compensation appeals.
- Reporting of key metrics for the purpose of continuous improvement reviews for both occupational and non-occupational disability management.

**Requirements**:

- A degree or diploma in Health and Safety, Kinesiology, Health Sciences, Human Resources, or related field preferred
- 3-5 years of WSIB claims management experience (RTW coordination) in a unionized environment
- A strong understanding of Worker’s Compensation Acts, regulations and policies, disability management practices and procedures
- Knowledge of Human Rights and Labour Law
- Ability to manage case load and meet demanding deadlines

Proficient in use of Microsoft Word, Excel, Outlook, and Power Point

Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

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