SLA Returns Administrator
1 month ago
Responsibilities: Enter orders as needed in as400 associated with service requests Occasionally create service loan EPCNs & agreements in QuoteWeb Provide status updates to customers regarding repairs Request quotes from Sales Administration as required Issue loan return RMAs to customers with service loans out Communicate with Failure Analysis (FA) and evTOC Service teams as well as customers regarding basic status questions or issues Process/invoice serial numbers in AS400 as required Follow up on service loan returns with customers Review existing and new SLA's with Customer Coordinator to ensure overall understanding Pull reports and format information for End of Sale and End of Life product history Pull and maintain reports for SLA Customer Coordinators Administrative duties (filing, interdepartmental communication, etc.) Additional tasks as required Qualifications: Post-Secondary Education in related field (Business, Administration) or related experience Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills Ability to work in a fast-paced environment Knowledge of Microsoft Excel, Word, and Outlook Some customer service experience is preferred
Skills:
Detail-oriented Time management and multitasking Ability to work in a fast-paced environment Ability to adapt to new and changing processes Ability to work independently and as a team Strong verbal and written communicationWhat we offer:
Employer funded benefits program Competitive total compensation package Work-life balance Employee Assistance plan Employee Discount Platform Career progression Casual work environment Social events and sports teams-
Customer Return Coordinator
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Customer Return Coordinator
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Customer Return Coordinator
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Customer Return Coordinator
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Customer Return Coordinator
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