Program Coordinator

1 week ago


Calgary, Alberta, Canada Alpha House Society Full time

Salary:
$65,000 per annum, full benefits

Hours:
Full Time, Please note that this position requires working overnights as part of the rotation

Position Summary:

As part of Alpha House's Management Team, Program Coordinators, as a team, provide Management support for the agency 24/7. They will manage front line staff and or Shift Supervisors. Program Coordinators are expected to manage crisis's, provide critical incident debriefing, and are responsible for performance management of staff.

Responsibilities:

  • Leads by example, interacts with clients in a caring, nonjudgmental manner, and ensuring staff are doing the same
  • As part of the grievance procedure, resolve client concerns
  • Provides training, coaching, mentorship, supervision and all levels of disciplinary action up to and including termination, to staff
  • Responsible for writing, conducting and reviewing performance reviews of staff, and when necessary has the authority to extend probation
  • Respond to and if necessary, investigate concerns and issues brought forward from staff related to Alpha Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse Policy
  • Responsible for ensuring staff are able to fully function and are motivated to provide high quality client care in a warm and compassionate manner
  • Is responsible for the recruitment, selection and onboarding of staff
  • Responsible for ensuring adequate shift coverage is provided by sending out available shifts using Shift Link and assigning shifts to staff
  • Responsible for reviewing and approving time off bids/requests as well as ensuring the accuracy and approval of staff's pay
  • Attends to crisis' (i.e. seizures, overdoses and deaths) providing debriefing as a group as well as 1:1 with staff impacted
  • Ensures the safety of staff and clients by being up to date and accountable for safety protocols as well as accreditation and program audit standards
  • Works with the Program Manager and or HR in resolving problems arising with team functioning and staff issues of a serious nature
  • Partnering, interacting and building positive strategic partnerships with other agencies, community partners, local businesses and stakeholders, including resolving any concerns that may arise
  • Be accountable for ensuring the accurate collection and submission of data and statistics for funding and outcome reports
  • Ensure Agency Vehicle log books are being completed properly and report any maintenance issues to the Asset Manager
  • Provide supervision to Volunteers and practicum students
  • Delegate's responsibilities to Shift Supervisors and/or staff
  • Responsible for holding regular program meetings and staff meetings
  • Ensures the safety of staff in other 24/7 programs by checking in with teams between the hours of 2300 and 0700, seven days a week
  • Participates in management meetings including those related to Labour Relations and collective agreement proposals
  • Conduct regular reviews and audits of the Program to identify and verify compliance with accreditation and Alpha House policies, procedures and standards
  • In conjunction with staff, respond to emergencies and address community and client complaints, resolving problems, completing program audits and implementing related changes
  • While being fiscally prudent, manage the program budget to ensure the program has the necessary supplies to provide quality care to clients
  • Participate in direct service provision as needed and to cover when there are gaps in staffing

Qualifications:

  • Post-Secondary Education from a public educational institution, in a relevant field, minimum of a 2year Diploma Program, Bachelor 's degree preferred. Those in progress may be considered.
  • A minimum of 3 years of experience successfully managing a team with proven positive results in training, coaching, mentorship and performance management of employees
  • A minimum of four years' related experience, at least three of which includes direct experience in addictions, mental health, the homeless population or the indigenous
  • An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed care and recovery oriented systems of care
  • Strong interpersonal communication skills and the ability to communicate with discretion and maintain confidentiality of clients, staff concerns & disciplinary procedures
  • Experience in crisis management (deaths, critical incidents etc) including facilitating and debriefing groups
  • Must be tolerant, nonjudgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health
  • Proven crisis management, problem solving skills, rapportbuilding and advocacy skills
  • Belief in harm reduction and housing first
  • Must have the ability to work shift work, including overnights
  • Computer literacy, including effective working skills in MS Word, Excel and Outlook
  • An understanding


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