Program Coordinator

1 week ago


Calgary, Alberta, Canada Diverse Workforce Full time
Full Time hrs per week

Competitive salary and benefits package


The Program Coordinator is responsible for intake, settlement & referral services for clients and performs all functions related to the program.

Additionally, the Coordinator trains and assists settlement counsellors under the supervision of the Department Manager.

DUTIES AND RESPONSIBILITIES

  • Ensure high quality of program delivery for clients as well as appropriate training for the volunteers of the program
  • Organize orientation/information sessions for new immigrants on various topics of interest
  • Complete the ISP satisfaction survey by interviewing clients, volunteers and partners
  • Manage volunteers in the program in collaboration with the department and with CIWA volunteer program
  • Participate in outreach activities by doing presentations, distributing promotional material, contacting community groups and attending CIWA display at various events
  • Liaise between community organizations and CIWA regarding delivery of the program
  • Assist clients with information, referrals and support counselling, as required
  • Provide data entry and maintain accurate records
  • Coordinate the operation of the legal clinic as required
  • Report on activities, delivery and outcome of the program to the Department Manager
  • Provide training and mentoring to program staff
  • Assist Settlement staff in providing counselling services to high risk clients
  • Collaborate with the Department Manager to ensure program demands are met
  • Train Settlement staff on outcome measurement framework
  • Ensure client data entry is complete in CMS and iCARE databases
  • Assist with program reporting requirements including narratives and final reports
  • Attend and participate in CIWA events
  • Other duties as assigned by the Department Manager including requests for additional paid hours on a temporary basis when needed

STANDARDS OF PERFORMANCE

  • Ensure that professional approach is aligned with CIWA values
  • Maintain a positive working relationship with all staff and volunteers of CIWA
  • Maintain a positive image and professional work habits and represent CIWA in a professional manner
  • Demonstrate a high level of initiative and enthusiasm
  • Maintain confidentiality at all times
  • Demonstrate and high level of administrative and IT capacity

QUALIFICATIONS

  • Postsecondary education in the areas of Social Sciences and/or Humanities
  • Extensive experience with client service and program planning
  • Supervisory experience, ideally in a not for profit environment, is required
  • Proven experience in proposal/report writing
  • Computer literacy and strong communication skills including writing skills
  • Experience working with immigrants dealing with multiple barriers
  • Appreciation and knowledge of cultural diversity/experience working with an immigrant population
  • Strong team work skills and the ability to work using a participatory management style
  • Second language is an asset, Arabic, Farsi preferred
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