Customer - Technical Support Representative

1 month ago

Saint John, Canada Randstad Canada Full time
Are you passionate about technology and customer service? Join our team as a Customer & Technical Support Representative, where you'll provide exceptional support to our internal and external customers. In this dynamic role, you'll use advanced troubleshooting tools to solve hardware, software, and network issues, all while representing a premium global brand. If you're eager to learn, grow, and make a difference, this is the opportunity for you

Advantages
Pay: $17.50 per hour
Career Growth: Potential for permanent hire based on performance, with comprehensive training and career progression opportunities.
Work-Life Balance: Consistent shifts from Monday to Friday between 8:00 AM and 10:00 PM.
Supportive Environment: Work with a leading brand that values employee development and offers cutting-edge tools for success.

Responsibilities
Provide remote technical support for hardware, software, and networking issues using advanced tools and remote desktop solutions.
Deliver exceptional customer service with empathy and urgency, effectively addressing and resolving customer concerns.
Troubleshoot and resolve technical problems at the first point of contact, escalating issues as needed.
Validate customer entitlements, including warranty and billing status, before dispatching service technicians.
Maintain up-to-date knowledge of products, software, and systems to enhance customer support.
Contribute to knowledge systems and provide feedback to continuously improve customer experience.
Adhere to service level agreements (SLAs) to meet customer expectations.

Qualifications
Post-secondary education in IT or a related field is an asset.
Previous technical support experience is a plus.
Solid problem-solving skills with experience troubleshooting technology issues (computers, printers, software).
Excellent communication skills (verbal and written) and the ability to engage with customers effectively.
Ability to work independently and as part of a team, demonstrating critical thinking and decision-making skills.
Strong attention to detail and multitasking ability in a fast-paced environment.
Prior experience in a support center is not required, but a high level of self-motivation and achievement is essential.

Summary
As a Customer & Technical Support Representative, you will play a critical role in enhancing customer satisfaction by providing timely and effective technical support. With a focus on remote solutions and superior customer service, this position is perfect for those looking to kickstart their career in a tech-savvy environment. Join us and be part of a team that is dedicated to excellence and innovation

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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