Representative - Customer Service

2 weeks ago

Fort Saint John, Canada EECOL Electric Full time

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work Enjoy regular salary reviews and incentive opportunities. EECOL is not just a job, but a company where you can learn, develop, and build your career All training provided. A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

High School Diploma or Equivalent required College Diploma preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail

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