Customer Service Representative

4 weeks ago


Fort Saint John, Canada BMO Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities:

  • Identify customer needs and provide personalized solutions to meet their financial goals.
  • Deliver seamless execution of banking services, including transactions and customer support.
  • Collaborate with colleagues to achieve business objectives and deliver a positive customer experience.
  • Stay up-to-date with personal banking products, practices, and trends to provide expert advice to customers.
  • Contribute to the ongoing improvement of the branch customer experience.

Requirements:

  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Basic knowledge of specialized sales and business banking solutions.

What We Offer:

BMO Financial Group offers a competitive salary range of $33,850.00 - $49,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

About Us:

BMO Financial Group is committed to an inclusive, equitable, and accessible workplace. We strive to help our customers reach their goals and make a positive impact in our communities.



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