CRM Administrator

3 weeks ago

Montréal, Canada Medisca Full time

Job Details

Description

Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more – Medisca delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As  Partners in Wellness , Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.

The CRM Administrator will handle key CRM activities—from uploading and managing lead lists, configuring targeted email campaigns, to maintaining our CRM database. You will ensure seamless operation and integration of our CRM systems, support the generation of data reports, and communicate new features to users. This role is pivotal in optimizing workflows and maintaining our CRM hub, ensuring our teams are equipped to drive success across sales, marketing, and customer services.

Your key responsibilities

Upload lead lists from tradeshows and events into the CRM system, ensuring prompt follow-up actions. Monitor the progression of leads and opportunities through the sales pipeline. Configure email campaigns, add audience lists, and schedule deployments to boost engagement. Set up and optimize drip campaign workflows to enhance customer interactions. Setup and maintain mailing lists for each market segment. Develop training materials, including videos and guidelines, for new co-worker onboarding. Perform user acceptance testing on all new system changes before released. Prepare reports detailing newly implemented features to inform users about updates. Respond to inquiries, manage the CRM support inbox, and resolve issues promptly. Reproduce tool bugs, document detailed steps, and collaborate with developers to resolve issues swiftly. Create reports incl. sales pipeline, lead source effectiveness, conversion rates, campaign performance, customer service metrics, and email marketing metrics. Assist with pulling data and creating dashboards to track KPIs. Create and maintain the CRM hub on the intranet, ensuring it remains current with resources and updates. Provide support across sales, services, and marketing to optimize the CRM tool and user satisfaction. Assist with software integrations to ensure seamless functionality and minimal operational disruption. Maximize the efficiency and effectiveness of all CRM processes within Creatio. Continuously enhance system functionalities, ensure all processes are well-documented and optimized, and prepare the system for ongoing scalability and enhancements.

Skills, knowledge and abilities

Bachelor’s degree in business administration, marketing, information technology, or related field. Two (2) to three (3) years of proven experience in CRM administration, including database management and report generation. Strong understanding of CRM software, advanced CRM certifications are preferred. Experience in training users and creating user-friendly documentation and reports is essential. Expertise in configuring CRM systems, including fields, forms, workflows, and dashboards. Excellent analytical abilities with a capacity to identify and resolve issues promptly. High level of organizational skills and attention to detail, crucial for managing extensive data sets. Understanding of customer strategies to leverage CRM, enhancing customer engagement and satisfaction. Detail-oriented with a passion for technology and improving processes. Ability to work collaboratively in a cross-functional team environment. Knowledge of data analysis tools and basic programming (such as SQL) is considered an asset Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required Excellent communication skills; Fluent French (in Québec) and English (oral & written) required. This role will work with our global teams and requires communication in both languages.

What’s in it for you…

We invest time and resources into making sure Medisca is as good as the people we hire.

Work/Life Balance - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy Invest in your health – Choice of modular plans, health spending account and free Telemedicine Flexible work environment – Hybrid work schedule with home office reimbursement program Your Future is Bright – Opportunities to learn and grow within Medisca Save for your Future – Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs Help us grow – Employee Referral Program Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries We like to have fun – company events throughout the year

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

#LI-Hybrid

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