Remote Customer Support

3 weeks ago

Toronto, Canada 1105 DXC Insurance Services Canada, ULC Full time

Job Description:

DXC Technology (NYSE: DXC) aide les entreprises mondiales à gérer leurs systèmes et opérations essentiels tout en modernisant l'informatique, en optimisant les architectures de données et en assurant la sécurité et l'évolutivité à travers les nuages publics, privés et hybrides. Les plus grandes entreprises mondiales et les organisations du secteur public font confiance à DXC pour déployer des services à travers la pile technologique d'entreprise afin de stimuler de nouveaux niveaux de performance, de compétitivité et d'expérience client. Découvrez comment nous offrons l'excellence à nos clients et collègues sur DXC.com.

DXC Insurance fait partie de l'organisation mondiale DXC Technology (NYSE : DXC) et cette unité commerciale se spécialise dans l'aide aux entreprises mondiales pour gérer leur division d'assurance et leurs opérations tout en modernisant l'informatique, en optimisant les architectures de données et en assurant la sécurité et l'évolutivité à travers les nuages publics, privés et hybrides. Avec des décennies d'innovation, les plus grandes entreprises du monde font confiance à DXC pour déployer notre pile technologique d'entreprise afin d'offrir de nouveaux niveaux de performance, de compétitivité et d'expérience client. Pour en savoir plus sur l'histoire de DXC et sur l'importance que nous accordons aux personnes, aux clients et à l'exécution opérationnelle, rendez-vous sur .

Ce poste est moins lié à l'informatique et plus spécifique à l'assurance-vie . C'est l'occasion idéale de commencer votre carrière dans le secteur de l'assurance

Ce poste est à pourvoir à distance, n'importe où au Canada.

En tant que membre de l'équipe Licences et contrats, vous vous concentrerez principalement sur la mise en place des contrats des conseillers, la maintenance de la base de données des agents, les transferts et le parrainage des licences. Vous serez également responsable de fournir un niveau supérieur de service à la clientèle à nos clients, distributeurs et conseillers sur une base quotidienne.

Vous devrez :

Veiller à ce que toutes les demandes d'accueil et de maintenance des agents soient examinées pour s'assurer qu'elles sont en ordre et traitées avec précision dans le respect des normes de service établies. Communiquer (par écrit et oralement) de manière efficace avec tous les clients. Maintenir des enregistrements précis basés sur les normes et les polices de l'entreprise dans le système de flux de travail. Documenter les problèmes et répondre aux demandes Produire un rapport hebdomadaire sur le flux de travail à l'intention de la direction du département Assurer la liaison avec les autres départements de l'entreprise Participer à la recommandation d'améliorations du service Aider les membres de l'équipe à traiter les dossiers en souffrance Traiter toute autre tâche nécessaire à l'équipe

Ce que nous recherchons...

Connaissance approfondie de l'industrie de l'assurance vie et des canaux de distribution/conseils. 1 à 2 ans d'expérience en service à la clientèle Diplôme d'études collégiales ou universitaires Souci du détail et de la précision, capacité à effectuer plusieurs tâches à la fois Excellentes compétences en matière d'organisation et de gestion du temps Capacité à travailler dans un environnement à volume élevé Excellentes aptitudes à la communication verbale et écrite en anglais en français Capacité à travailler de manière autonome et en équipe Attitude positive, orientée vers le service à la clientèle et volonté d'offrir un service de qualité supérieure. Bonne connaissance de la suite de produits MS Office.

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

DXC Insurance is a part of the global DXC Technology (NYSE: DXC) organization and this business unit specializes in helping global companies run their insurance division and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .

This role is less IT related and more Life insurance specific . It is the perfect opportunity to begin your career in the Insurance industry

This position is to work remotely from Nova Scotia or anywhere in Canada.

As a member of the Licensing & Contracting team, you will be primarily focused on advisor contract setups, agent database maintenance, transfers and license sponsorship. You will also be accountable for providing a superior level of customer service to our client, distributors and advisors on a daily basis.

 You will:

Ensure all agents onboarding and maintenance requests are reviewed for in good order requirements and are processed accurately within established service standards Communicate (written and verbal) effectively with all customers Maintain accurate records based on company standards and policies within the workflow system  Document issues and respond to requests Produce weekly workflow report to department leadership Liaise with other departments within the company Participate in recommending improvements to service Assist team members with backlogs Process any other task as needed by the team.

What we are looking for…

Strong Knowledge of the life insurance industry and distribution/advisor channels 1-2 years of customer service experience College diploma or university graduate Strong attention to detail and accuracy with ability to multitask Excellent organizational and time-management skills Ability to thrive in a high-volume environment Excellent verbal and written English and French communication skills. Ability to work well, both independently and as part of a team Positive, customer service-oriented attitude with a commitment to offer superior service Good knowledge of MS Office product suite

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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