Solutions Engineer

4 months ago

Toronto, Canada Fujitsu Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the position include, but are not limited to;

In line with Fujitsu S3 strategy around modularity, delivers applicable hardware and software components part of our existing portfolio or research new components, to deliver the right Fujitsu Solutions to meet customer requirements. Participates and drives Solutions delivery for RFI/RFP responses & presentations for all new opportunities. For established clients, continues to nourish and grow the daily relationship with clients via personalized, scheduled, & ad hoc communications and site visits where appropriate, as well as attend all QBRs (Quarterly Business Review). Creates & delivers oral presentations / discussions which will document the technical, functional, and operational capabilities of our technology Solutions sets. Conducts workshop style architecture sessions with clients to discover key business and technical requirements, then record, interpret, and finally outline those key requirements.  Ships and Receives demo hardware and Solutions as need be, while maintaining accurate asset inventory. Assists in the deeper definition of functional requirements, Solutions fit, and creation of Solutions kits & PINs for quoting. Has a deep understand of the entire portfolio and associated options is required in order to derive the most appropriate PIN documentation. Communicates regularly with the client, during pilot and transition to our internal logistics team and inside sales for the full roll-out to ensure delivery of the Solutions. Serves as Technical escalation point of contact from clients to Fujitsu. On occasion, provides technical support of Fujitsu’s tradeshow events to include equipment setup and teardown, and presentation/discussion with prospective customers. Works with Fujitsu engineering & sustaining engineer teams to ensure technical issues are documented and escalated for resolution to the customer’s satisfaction. Works closely with Product Management in the life cycle management of the product/device for Software & Hardware roadmap to keep customers well informed. Documents the technical requirements and business benefits for new custom customer requirements. Provides software support – in addition to a mostly hardware centric responsibilities, there are numerous software support duties, which include (but not limited to) U-Scan self-checkout software, Mobile Device Software, Alert Management Software, Automated Software Maintenance, Non-Bar Code Editor, Access Control, etc. Conducts testing of Retail Solutions, both Hardware and Software. Documents and formulates Solutions and/or recommendations. Travels to support sales/customers up to 75% of the time. Customarily and regularly exercises independent discretion and judgment. Regular work site attendance.

OTHER DUTIES AND RESPONSIBILITIES

Use of Fujitsu Frontech support website for downloading software and exchanging technical documentation / information. Provides detailed report from customer visit and technical reviews. Provides work instructions to customers and their service partners to install and support Fujitsu products. Coordinates with Fujitsu factory requirements for staging systems by customer Adheres to company policies, ISO requirements, safety, and quality Supports continual improvement efforts Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable and related duties may be assigned to meet the ongoing needs of the organization. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of network routing, network security, and firewall features. Ability to work well with others in a cross-functional team environment. Ability to pick up and learn new technology. Ability to conduct user training on various IT topics. Ability to develop Solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines. Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives. Excellent team player, problem solver with a high level of self-motivation and initiative. Able to meet deadlines on a consistent basis.  Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization. Ability to multi-task and work under pressure. Strong organizational, analytical and problem-solving skills, along with excellent verbal and written communication skills. Ability to analyze detail and perform structured decision-making on a daily basis. Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives. Quality oriented. High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks. Strong influencing, collaboration and relationship-building skills both internally and externally with suppliers. Exceptional attention to detail and accuracy.

EDUCATION and/or EXPERIENCE 

Bachelor's degree ( in Computer Science from a four-year college or university; or 5 years of directly related experience and/or training; or equivalent combination of education and experience. 8+ years in Pre-Sales Consulting, Business Consulting, Business or similar Solutions Engineering roles.

Retail Industry Experience – Required / Self Check-Out Experience - Preferred.

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