Solutions Engineer

6 months ago

Toronto, Canada Forethought Full time

Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge-all from one AI platform.

Forethought has raised over $92M in VC funding from top investors including STEADFAST Capital Ventures, New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures, Gwyneth Paltrow, NBA Vet Baron Davis, Robert Downey Jr., LL Cool J, and the CEOs of Robinhood, Carta, and Qualtrics. In 2018, Forethought launched and won at TechCrunch Disrupt-the world's most prestigious startup competition-and was featured in Forbes 30 Under 30. More recently, Forethought was listed as one of Forbes' Next Billion-Dollar Startups.

We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. As a Solutions Engineer at Forethought, you’ll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI Platform. We're looking for folks with a growth mindset, who love to solve the world's hardest problems, and want to change the world with a bunch of energetic and passionate Forethinkers

What You'll Be Doing (Responsibilities):

Serve as a technical lead between clients, account executives and our internal team.  Lead scoping sessions with clients ​​​​to collect, analyze, clarify, and document business requirements, translating this in to solution proposals for the Forethought AI platform Work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities Build and deliver customized demos to clients, from practical users to executive demonstrations Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needs Scope, configure and guide customers through proof of value trials, to help clients with their evaluation of Forethought  Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes Work closely with the Implementation team, Engineering team, Product team, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge transfer

Who You Are (Skill): 

3+ years experience working as either Sales Engineer or Implementation Consultant, or a technical client facing role.  Ability to operate both independently and as part of a team, manage multiple clients simultaneously, and work collaboratively within a fast-paced, innovative team. Hands-on experience with web technologies, such as HTML, JavaScript  Experienced in working with APIs Familiarity with AI. Machine Learning and/or NLP concepts and use cases Good understanding of software/SaaS sales cycle and strategies, in a fast paced startup environment Excellent communication skills, able to explain complex technical concepts to non-technical audiences Good to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.

What You Get

A chance to be an early member of a hyper-growth startup with equity to match An opportunity to help us define a new market within AI Ability to solve challenging problems with a world-class team A low ego company culture that is obsessed with feedback and helping each other grow Hybrid in-office vs. remote structure that allows you to choose where you get your best work done Competitive medical, dental, and vision coverage Paid maternity, paternity & adoption leave Unlimited paid time off

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