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Treatment Coordinator

2 months ago

Edmonton, Canada Canadian Orthodontic Partners Full time
Align Orthodontics Edmonton has an exciting full-time opportunity for a dynamic Treatment Coordinator to join our passionate team in Edmonton, AB . At Canadian Orthodontic Partners, we proudly support Align Orthodontics Edmonton  and our nationwide network of community-based clinics in providing exceptional, personalized orthodontic care. What We Offer: Competitive Hourly Wage Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families. Educational Reimbursement Program. No evenings & weekends and employees qualify for all Statutory Holidays. Real Career Growth Opportunities. Key Responsibilities: A treatment coordinator at docbraces is responsible for helping build self-esteem, one beautiful smile at a time Welcome new patients with a friendly and enthusiastic approach. Ensure they feel welcomed, accommodated, and always encounter a 5-star experience. Determine the patient's dental concerns and their goals for a healthy beautiful smile. Manage all patient calls and inquiries with a smile: appointments, confirmations, and administrative tasks while guiding educational conversations about treatment options, providing clients with the necessary support and information to ensure they feel confident about starting their orthodontic journey Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to start their smile journey Manage potential cancellations and overcome objections to motivate the patient to keep their appointment Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps. Ensuring all patients leave with their next appointment booked. Tracking and maintaining daily, monthly and quarterly reporting to motivate patients to start their smile journey Requirements: Sales / Customer service experience is required Customer Relationship Management is required  Excellent interpersonal skills and impeccable verbal & written communication Self-motivated with the ability to work independently Strong influencing and negotiation abilities Dental experience is required. Coordinate all aspects of orthodontic care through the patient's orthodontic experience Computer proficiency and the ability to learn new programs including Microsoft Office Suite. 

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.