Treatment Coordinator

4 weeks ago

Edmonton, Canada docbraces Full time

Align Orthodontics Edmonton has an exciting full-time opportunity for a dynamic Sales Treatment Coordinator to join our passionate team in Edmonton, AB. At Canadian Orthodontic Partners, we proudly support Align Orthodontics Edmonton and our nationwide network of community-based clinics in providing exceptional, personalized orthodontic care.
**What We Offer**:

- Competitive Hourly Wage + Performance-Based Bonus
- Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
- Educational Reimbursement Program.
- No evenings & weekends and employees qualify for all Statutory Holidays.
- Real Career Growth Opportunities.

**Key Responsibilities**:

- A treatment coordinator at docbraces is responsible for helping build self-esteem, one beautiful smile at a time
- Welcome new clients with a friendly and enthusiastic approach. Ensure they feel welcomed, accommodated, and always encounter a 5-star experience.
- Determine the clients dental concerns and their goals to a healthy beautiful smile
- Manage all client calls and inquiries with a smile: appointments, confirmations, and administrative tasks while guide educational conversations about treatment options, providing clients with the necessary support and information to ensure they feel confident about starting their orthodontic journey
- Present treatment options, review payment plans, answer questions and overcome objections to motivate clients to start their smile journey
- Manage potential cancellations and overcome objections to motivate the client to keep their appointment
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps. Ensuring all clients leave with their next appointment booked.
- Tracking and maintaining daily, monthly and quarterly reporting to motivate clients to start their smile journey

**Requirements**:

- Sales experience is required
- Customer Relationship Management is required
- Excellent interpersonal skills and impeccable verbal & written communication
- Self-motivated with the ability to work independently
- Strong influencing and negotiation abilities
- Computer proficiency and the ability to learn new programs including Microsoft Office Suite.
- Dental experience is considered an asset, but not required.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.

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