Coordinator Onboarding
4 months ago
POSITION ACCOUNTABILITIES
Deliver exceptional onboarding experiences to customers Enhance the quality of interactions and promptly address issues with electronic offerings Set up and train new users on various web applications, Deploy and support electronic solutions, and conduct remote training and knowledge-sharing sessions Meet customer needs in a timely and cost-effective manner while actively seeking feedback for service improvement Possess a basic understanding of customer businesses and provide data to internal teams based on analysis of trends and needs Provide technical guidance, work on new technology projects, and contribute to the development and testing of web applications Manage small projects to enhance customer usability and functionality Address internal and external issues effectivelyPOSITION REQUIREMENTS
Bachelor's degree in Management, Economics, Marketing, Business, or related field 2 years' experience in customer service or railway processes Proficient in MS Office software and advanced Excel Strong in relationship management and multitasking Excellent analytical skills and ability to handle difficult customer interactions professionally Skilled in written and oral communication, with the ability to influence across the organization Proficiency in both English and Spanish is beneficial Highly customer-focused with the ability to work under pressure and meet strict deadlines Capable of managing multiple projects and willing to travel up to 10% Available for on-call duties, as well as working on holidays and weekends when necessaryWHAT CPKC HAS TO OFFER
Flexible and competitive benefits package Competitive company pension plan Employee Share Purchase Plan Performance Incentive Program Annual Fitness Subsidy Part-time Studies Program-
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