Production Support Analyst

3 days ago


Toronto, Canada Astra North Infoteck Inc. Full time
Job Description

Production Support Analyst - Network, Akamai, Cloud, Web Apps

Location: Toronto

Experience (Years): 6-8

 

Essential Skills:

 

  •  Production Support Analyst to support Radio/TV Broadcast applications for our Digital Media production environment.
  • This position reports to the Manager, Production Support at the downtown Toronto location.
  •  Experience with Radio/TV Broadcast application support, Deskside support or other functions within the Media space is key.
  •  Proven ability to work with Media projects to deliver new and enhanced functionality to the business is also key.

 

What you will be doing:

  •  Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
  • Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
  • Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  •  Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
  • Following ITIL processes and procedures as it relates to incident management, change management and problem management.
  • Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
  •  Manage security across the environment including user administration across various applications
  • Manage service requests related to domains, DNS




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