Program Specialist, Patient Engagement Office

Found in: Talent CA C2 - 1 week ago

Ottawa, Canada Canadian Institute for Health Information Full time

At CIHI, we recognize what matters to our employees.

Some of the benefits of working at CIHI include HOOPP Pension Plan (Defined Benefits Pension) Retirement Planning Program Generous vacation days for permanent and long-term contracts Work-life balance Career Planning Program Learning and Professional Development Program Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

The Specialist supports the coordination of patient engagement activities related to the Federal, Provincial and Territorial (FPT) Shared Health Priorities portfolio and contributes to the planning, integration, and execution of CIHI’s overall patient involvement strategy. The Specialist will also support the monitoring of best practices in patient engagement, develop and maintain tools/resources, and educate/support CIHI staff for optimal adoption of these practices.

What you'll do

1.Collaborates with CIHI program areas/initiatives to facilitate the involvement of patients in CIHI’s work related to Shared Health Priorities portfolio. Supports the Program Consultant in identifying patients and appropriate resources that support their involvement in select CIHI initiatives.
2.Supports the development of tools, policies, and best practices to build capacity and support patient engagement across CIHI. Develops and executes communication strategies to grow uptake and use.
3.Develops and maintains collaborative working relationships with a variety of internal and external clients, including program areas within and external to the branch, corporate support departments, and external committees, working groups and stakeholders. Develops and maintains stakeholder contact lists.
4.Coordinates meetings and conferences with key internal and external stakeholders and experts, including contributing to the development of meeting materials, coordinating internal and external reviews, meeting facilitation, note taking and ensuring appropriate follow up. This includes reconciling stakeholder feedback that may be in opposition to each other and identifying common themes.
5.Contributes to the gathering and dissemination of information through, but not limited to, the preparation of written materials and/or presentations to various internal and external stakeholder groups. This may include supporting literature review and evidence synthesis, as needed.
6.Works with CIHI tools, processes, and departments to ensure the timely production, release and dissemination of products. This includes coordinating the process with digital delivery teams including publication, translation and contributing to quality assurance activities.
7.Investigates and suggests innovative approaches to process improvement (e.g., client service, project and records management, etc.). This may include developing and maintaining standard operating procedures and documentation.
8.Provides client support and coordinates client requests for information ensuring timely follow-up.
9.Supports various corporate reporting and procurement activities.
10.Develops and maintains in-depth content knowledge and expertise on the Shared Health Priorities portfolio.
11.Participates on CIHI project teams and division activities as required.

What you'll bring to the table

•Undergraduate degree in health sciences, health information, health policy, social sciences, communications or in a related field.
•3-5 years’ experience in project coordination and management with a high level of accountability and a focus on the preparation of analytic information in health care.
•Excellent organizational, interpersonal, written and verbal communication skills, with demonstrated attention to detail and preparing communications for various types of audiences.
•Demonstrated ability to successfully handle multiple project and priorities at once, and to reprioritize work in response to changing needs.
•Stakeholder engagement and relationship building experience, including skills in consultation and negotiation.
•Advanced experience in the use of Microsoft’s Office programs (365, Teams, Excel, Word, PowerPoint.
•Experience working with electronic information sources/web pages and electronic dissemination practices.
•Experience synthesising and summarizing information for both internal and external audiences.
•Experience organizing and coordinating meetings.
•Ability to work as part of a team with minimal supervision; values a team approach.
•Experience with records management, including OneDrive, SharePoint and CRM programs is an asset.
•Ability to comprehend quantitative health information and conceptual knowledge of health, health determinants, the measurement of health status and the Canadian health care system.
•Prior experience with engaging with patients, clients or customers is an asset.
•Fluency in English is required, bilingualism in both official languages is an asset.

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