Community Engagement Specialist

2 weeks ago


Ottawa, Canada Intuit Full time

Come join the North America Community Engagement team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a
**Seasonal Community Engagement Specialist**, you will be responsible for monitoring the daily activity of all contributors to our public channels and ensuring they all receive the care they need. You will actively engage in discussions with community contributors and are responsible for building and maintaining those relationships to keep all channels healthy and to be the internal expert offering guidance with moderate to difficult situations. You will be the connection between internal and external teams, and will collaborate with other internal stakeholders to share learnings or enlist participation in various discussions in order to resolve contributor or customer requests.

You are the brand ambassador to the community, as well as the ambassador to the business. You will support internal employees as they engage in the community. You are responsible for the safety of all contributors and ensure proper forum etiquette is used.

**Must haves**:

- Customer service experience
- Extensive tax expertise
- Fluency in English and French required
- Remote workers located in Canada only



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