Community Engagement Specialists
2 weeks ago
**Overview**:
Come join the North America Community Engagement team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Community Engagement Specialist, you will be responsible for monitoring the daily activity of all contributors to our public channels and ensuring they all receive the care they need. You will actively engage in discussions with community contributors and are responsible for building and maintaining those relationships to keep all channels healthy and to be the internal expert offering guidance with moderate to difficult situations. You will be the connection between internal and external teams, and will collaborate with other internal stakeholders to share learnings or enlist participation in various discussions in order to resolve contributor or customer requests.
You are the brand ambassador to the community, as well as the ambassador to the business. You will support internal employees as they engage in the community. You are responsible for the safety of all contributors and ensure proper forum etiquette is used.
We are looking for:
- Customer service experience
- Extensive tax expertise
- Fluency in English and French required
**What you'll bring**:
- Customer service experience
- Extensive tax expertise.
- Fluent in English and French strongly preffered
- Exceptional written and verbal communication skills, including spelling, grammar, and English composition
- Meticulous attention to detail and great reading comprehension
- Proven ability to articulate written responses precisely and accurately
- Strong problem solving, investigative, and understanding of community principles and how to engage with a broad user base
- Strong online community, forum, membership group, or social experience in a personal or professional setting a plus
- Typing proficiency and solid grasp of technological, computer based practices and software, such as operating systems and internet browsers
- Technical troubleshooting abilities and knowledge of Microsoft Office and Google Suite
- Ability to adapt quickly to ever-changing situations and proactively develop solutions
- Established work ethic and capable of taking personal accountability for accuracy and high-quality outputs
- Familiar with the nuances of online interactions
- Capable of demonstrating integrity to core team values with mínimal supervision
**How you will lead**:
- Develops and nurtures relationships with contributors and encourage participation in the community
- Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
- Plan and execute programs designed to increase community engagement, while moderating all user-generated content in line with the moderation policy for each community
- Decipher customer concerns to find the root cause of the problem and utilize all available resources to provide 100% accurate responses
- Translate voice of the customer feedback into tangible and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
- Compile data and work cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and close communication loops with the community
- Collaborate effectively with internal and external partners to bring ideas to market
- Be a role model in all online interactions and ensure you properly represent the brand
- Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
- Identify key opportunities and provide feedback to continuously improve processes and workflows
- Manage the overall quality of community and build a reputation as the Voice of TurboTax in our online communities
- Consistently meet defined quality and productivity goals and metrics
- Support the team by exercising business acumen to protect and represent the Intuit brand, and to resolve customer issues
- Continuously participate within a team setting to execute tasks and share best practices, including social and digital insights
- Be a team player within a high performing team and maintain an advanced level of engagement with a focus on customer success
-
Community Engagement Specialist
6 days ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: The Community Engagement Specialist is responsible for supporting the development and implementation of internal and external communications plans, organizational initiatives and other confidential matters, locally and provincially. Reporting to the Manager, Communications and Engagement, the Community Engagement Specialist develops...
-
Community Engagement Specialist
12 hours ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: Reporting to the Manager, Community Engagement, the Community Engagement Specialist is responsible for assisting in the effective implementation of the Home and Community Care Support Services Community Engagement Framework and supporting effective and meaningful engagement of patients, individuals with lived experience, caregivers...
-
Community Engagement Specialist
1 day ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: Reporting to the Manager, Community Engagement, the Community Engagement Specialist is responsible for assisting in the effective implementation of the Home and Community Care Support Services Community Engagement Framework and supporting effective and meaningful engagement of patients, individuals with lived experience, caregivers...
-
Ottawa, Canada Central East Local Health Integration Network Full timeCommunity Engagement Specialist, Regular Full Time Position ID: J0524-0424 Job Title: Community Engagement Specialist, Regular Full Time City/Province: Posting Date: May 9, 2024 Posting Expiry Date: May 24, 2024 Manager, Community Engagement Home and Community Care Support Services Champlain is one of 14 Home and Community Care...
-
Ottawa, Canada Central East Local Health Integration Network Full timeCommunity Engagement Specialist, Regular Full Time Position ID: J0524-0424 Job Title: Community Engagement Specialist, Regular Full Time City/Province: Posting Date: May 9, 2024 Posting Expiry Date: May 24, 2024 Manager, Community Engagement Home and Community Care Support Services Champlain is one of 14 Home and Community Care...
-
Ottawa, Canada Central East Local Health Integration Network Full timeCommunity Engagement Specialist, Regular Full Time Position ID: J0524-0424 Job Title: Community Engagement Specialist, Regular Full Time City/Province: Posting Date: May 9, 2024 Posting Expiry Date: May 24, 2024 Manager, Community Engagement Home and Community Care Support Services Champlain is one of 14 Home and Community Care...
-
Community Engagement Officer
7 days ago
Ottawa, Canada Altis Recruitment Full timeOur client in the legal industry is looking for a Community Engagement Specialist to join their team in Ottawa! This is a full-time permanent role that is hybrid (1-2 days a week in office). This position offers unlimited vacation time, a bonus structure, pension matching a full benefits plan and more! The ideal candidate will be responsible for attending...
-
Community Engagement Officer
7 days ago
Ottawa, Canada Altis Recruitment Full timeOur client in the legal industry is looking for a Community Engagement Specialist to join their team in Ottawa! This is a full-time permanent role that is hybrid (1-2 days a week in office). This position offers unlimited vacation time, a bonus structure, pension matching a full benefits plan and more! The ideal candidate will be responsible for attending...
-
Community Engagement Officer
7 days ago
Ottawa, Canada Altis Recruitment Full timeOur client in the legal industry is looking for a Community Engagement Specialist to join their team in Ottawa! This is a full-time permanent role that is hybrid (1-2 days a week in office). This position offers unlimited vacation time, a bonus structure, pension matching a full benefits plan and more! The ideal candidate will be responsible for attending...
-
Community Engagement Officer
1 week ago
Ottawa, Canada Altis Recruitment Full timeOur client in the legal industry is looking for a Community Engagement Specialist to join their team in Ottawa! This is a full-time permanent role that is hybrid (1-2 days a week in office). This position offers unlimited vacation time, a bonus structure, pension matching a full benefits plan and more! The ideal candidate will be responsible for attending...
-
Ottawa, ON, Canada Central East Local Health Integration Network Full timeCommunity Engagement Specialist, Regular Full Time Position ID: J0524-0424 Job Title: Community Engagement Specialist, Regular Full Time City/Province: Posting Date: May 9, 2024 Posting Expiry Date: May 24, 2024 Manager, Community Engagement Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services...
-
Project Specialist, Community Outreach
5 days ago
Ottawa, Canada Ottawa Community Immigrant Services Full time**INTERNAL/EXTERNAL OCISO JOB POSTING** **Position**:Project Specialist, Community Outreach **Term**:Temporary, Full-time - 35 Hours (September 2023 - November 2023) **Reports to**:Director, Refugee 613 **Do you want to use your communications and relationship-building skills to help make the world a better place? Refugee 613 has an exciting short-term...
-
Interim Director, Community Engagement
8 hours ago
Ottawa, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Communications and Fundraising Specialist
4 weeks ago
Ottawa, Canada Carefor Health & Community Services Full time**The Opportunity - Communications and Fundraising Specialist** Reporting to the Director of Communications, Marketing and Fundraising, the Communications and Fundraising Specialist will act as a Carefor journalist and content creator developing written, video and graphic-based content as part of a communications and fundraising plan that will increase...
-
Training & Engagement Specialist
1 week ago
Ottawa, Canada Assent Full timeJob DescriptionSupplier Training & Engagement SpecialistThe Training & Engagement Specialist will help develop and maintain a program for supplier education; with the goal of reducing ticket volumes and improving the quality of our interactions. This role includes collaboration between internal departments such as Product, Learning and Development,...
-
Training & Engagement Specialist
6 days ago
Ottawa, Canada Assent Full timeCompany Description Summary Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust...
-
Training & Engagement Specialist
6 days ago
Ottawa, Ontario, Canada Assent Compliance Full timeCompany DescriptionSummaryAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...
-
Training & Engagement Specialist
6 days ago
Ottawa, Canada Assent Compliance Full timeCompany DescriptionSummaryAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...
-
Communications Specialist
4 weeks ago
Ottawa, Canada The Evangelical Fellowship of CanadaFaith Today Full time**Summary**:Meaningful work on key Canadian issues across society and in Christian churches. Lead social media and - contribute to journalistic stories in print, video and audio. Hybrid - (typically in Ottawa office 2d, wah 3d). - **Hours/Benefits**: This new full-time position is envisioned as salaried and including health benefits. However a contract...
-
Specialist Intervenor
4 weeks ago
Ottawa, Canada CNIB Deafblind Community Services Full time**Title**: Specialist, Intervenor for the Deafblind community **Location**: Ottawa and surrounding area, Ontario **Position Status**: Permanent, Casual **Reports to**: Manager, Deafblind Community Services **Closing date**: May 31st, 2024 **Watch the job posting in ASL **here Life is a journey full of challenges, dreams, adventure, and fun. At CNIB...
