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Application Support Analyst- HYBRID

2 months ago

Edmonton, Canada Randstad Canada Full time
We are seeking a seasoned Application Support Analyst to join our Edmonton education client on an initial 6-month contract. This role is ideal for someone with over 8 years of experience in application support, particularly within the financial sector. The successful candidate will bring a deep understanding of the Office 365 suite and familiarity with Power BI, enhancing our client's ability to deliver outstanding support across a comprehensive range of financial applications. If you excel in customer service, possess strong analytical and troubleshooting skills, and are adept at organizing critical information, we invite you to apply and contribute to a mission of ensuring smooth and efficient application operations.

Advantages
• Sharpen your skills in high-demand tools like Power BI and the Office 365 suite, enhancing your professional toolkit.
• Engage in challenging troubleshooting scenarios that hone your analytical abilities and problem-solving expertise.
• Play a crucial role in maintaining the operational excellence of financial applications that are essential to business processes.
• Work within a supportive team that values communication and offers opportunities for cross-functional collaboration and learning.
• Benefit from a role that supports continuous professional development and opportunities to advance within the organization.

Responsibilities
• Ensure the smooth functioning of financial applications by performing regular maintenance and updates.
• Quickly and efficiently troubleshoot and resolve application issues to minimize downtime and enhance user satisfaction.
• Provide exceptional customer service by assisting users with application-related inquiries and challenges.
• Monitor application performance continuously and implement improvements to enhance reliability and efficiency.
• Maintain accurate documentation for application processes, issues, and resolutions to support knowledge sharing and compliance.
• Assist in the training of end-users, promoting optimal use of applications across the organization.
• Participate in cross-functional projects to support new software implementations and integrations, ensuring alignment with business needs.

Qualifications
• Minimum of 8 years in application support, particularly with financial systems.
• Advanced knowledge of Microsoft Office 365 suite and experience with Power BI.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication and customer service skills to effectively interact with users and stakeholders.
• Proven organizational skills to manage multiple tasks and maintain detailed documentation.

Summary
Join our client and be at the forefront of technological innovation in the education sector. Apply directly to this job ad or connect with your Randstad Digital representative without delay

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills So even if this role isn’t for you please update your profile so we can find you

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.