Director, Provider Experience
4 months ago
Detailed Overview
Supporting the Vision and Values of Fraser Health by delivering services that are centered around patients, clients, residents, families, and healthcare workers: The Director, Provider Experience is a member of the Clinical Informatics and Provider Experience leadership team and is accountable to lead the development of the strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization. This role provides advice and direction to drive the adoption of tools to ensure a seamless, digitally enabled patient and provider experience. The Director is responsible for the development and leadership of a regional provider adoption program and team and provides oversight and coordination with other teams and programs in Fraser Health (FH). The role provides advice and recommendations to the VP/ED on a range of areas and issues. The Director provides strategic operational leadership on the change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum. This role provides leadership and advice to physicians and clinical programs/departments to strategize and assess needs related to digital health initiatives. Responsibilities Accountable to lead the development of the strategic vision for Provider Experience services across FH, including the coordination of the long-term strategic plans, goals, and objectives. Provides strategic leadership to ensure a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions. Provides leadership and/or coaching to providers to incorporate advances in informatics and the development of electronic health records into practice. Assesses competency, including developing corrective learning plans in partnership with medical leadership. In collaboration with Advance Program leadership and others oversees development of the long-range strategic plans, goals, and annual objectives and work plans to guide the implementation and sustainment of Meditech Expanse. Manages and advocates for required budget and supports. Advises the CMIO / VP / ED on the strategic objectives and implementation of major projects; recommends current and future program/service adjustments; makes timely business decisions and recommendations regarding project budgets and use of resources; ensures legal, financial, and operational activities are consistent and compatible with FH standards. Works with the CMIO and ED, to ensure programs, portfolios and related activities meet with internal and external reporting requirements; reviews current system applications/systems and reporting to ensure proper internal controls are in place to administer and implement approved FH standards and policies; develops and recommends new and/or changed policies and procedures as required to meet with statutory and operational reporting requirements. Develops an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Facilitates the validation of these KPIs for measurement of process and outcomes, and ensures they are incorporated into system configuration. Uses these measures to monitor adoption and transform clinical practices. Directs the development of strategic clinical informatics initiatives that reflect the dynamic nature of health care, while optimizing patient and provider experience, quality patient care, and technology enabled care. Defines, leads, and oversees an overall change management approach and methodology, including identifying resistance and performance gaps, formulating plans and activities to support transformational processes. Manages designated staff by selecting, directing, monitoring and when necessary, disciplining staff, developing, and implementing appropriate staff training, development, and retention plans; investigates performance issues and/or related staff issues and implements disciplinary action up to and including employee terminations, where required. Evaluates risks and issues; investigates, resolves, and plans around applicable legal issues and standards with respect to procurement, accreditation, and safety issues. Informs and reports on strategic interdependencies. Develops the operating and capital budgets including budget preparation, authorization control, allocation of resources, monitoring budget performance and reporting of expenditures; implements corrective action as required to ensure that expenditures are within approved budget by planning and adjusting portfolio operations; prepares summaries of fiscal reporting, as required for the portfolio. Represents FH through participation on various internal and external committees, organizations, and advisory activities, as assigned. Qualifications Master's Degree in Health or business administration, health information management or related field. Seven to ten years recent, related leadership experience in the health care sector including experience with electronic clinical systems, or an equivalent combination of education, training, and experience. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Demonstrated knowledge of clinical practice and the roles of multidisciplinary health care team members within a patient and family centred care model. Demonstrated knowledge and experience in redesigning clinical process to improve clinical practice, efficiency, and patient care. Demonstrated knowledge of and experience with implementation and/or use of a clinical information system. Project management experience including detailed scope identification, progress monitoring & reporting, issue, and risk management. Facilitation experience including working with interdisciplinary committees to render decisions in a timely fashion. Highly developed communication skills with the ability to document work appropriately. Demonstrable skills in workforce management, change management, and engagement. Resourceful; well organized; systematic analysis; strategic and critical thinking; attention to detail; leadership and management skills. Demonstrated ability to exercise tact, good judgment and initiative, deal with frequent and random changes; make decisions for a wide variety of complex business matters. Demonstrated ability to use database, spreadsheet, and word processing software at an advanced level. Demonstrable skills organizing work and people to meet project scope and objectives. Physical ability to perform the duties of the position.-
Director, Provider Experience
4 months ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?: Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within...
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Provider Experience Director
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Provider Experience Director
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly experienced and skilled professional to join our team as a Healthcare Experience Manager at Fraser Health. This is an exciting opportunity to lead and manage the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.Key...
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Director of Provider Experience
1 week ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Director, Provider ExperienceFraser Health is seeking a highly skilled and experienced professional to lead the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.Key Responsibilities:Lead...
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Director of Provider Experience
1 week ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Director, Provider ExperienceFraser Health is seeking a highly skilled and experienced professional to lead the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.Key Responsibilities:Lead...
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Director, Provider Experience Specialist
2 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Director, Provider Experience Specialist is a key member of the Clinical Informatics and Provider Experience leadership team at Fraser Health. This role is responsible for leading the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a...
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Director, Provider Experience Specialist
2 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Director, Provider Experience Specialist is a key member of the Clinical Informatics and Provider Experience leadership team at Fraser Health. This role is responsible for leading the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a...
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Director, Provider Experience Specialist
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Director, Provider Experience. This is a key leadership role that requires a strong understanding of clinical informatics, healthcare operations, and strategic planning.Key ResponsibilitiesLead the development of strategic plans and initiatives to improve provider...
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Manager, Provider Experience
4 months ago
Surrey, Canada Fraser Health Full timeDetailed Overview Supporting the Vision and Values of Fraser Health by delivering services that are centered around patients, clients, residents, families, and healthcare workers. Reporting to the Director, Provider Experience, the Manager, Provider Experience is a member of the Provider Experience leadership team and is accountable to provide leadership and...
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Manager, Provider Experience
4 months ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?: **Join Our Team at Fraser Health: Manager, Provider Experience** At Fraser Health, we take pride in the innovation, dedication, integrity, and tenacity of our physicians, employees, and volunteers. It's our people who truly make Fraser Health distinct, shaping...
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Director of Employee Experience
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeAbout the RoleFraser Health is seeking a seasoned leader to fill the position of Executive Director, People Services. This role is a critical component of our Employee Experience team, responsible for overseeing key areas that impact our employees' daily work lives.Key ResponsibilitiesLead the development and implementation of strategies to enhance the...
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Director of Employee Experience
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeAbout the RoleFraser Health is seeking a seasoned leader to fill the position of Executive Director, People Services. This role is a critical component of our Employee Experience team, responsible for overseeing key areas that impact our employees' daily work lives.Key ResponsibilitiesLead the development and implementation of strategies to enhance the...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking an experienced leader to join our team as the Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer. This role will be responsible for developing and implementing strategies to improve the use of digital health solutions across Fraser Health.Key ResponsibilitiesLead the development...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking an experienced leader to join our team as the Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer. This role will be responsible for developing and implementing strategies to improve the use of digital health solutions across Fraser Health.Key ResponsibilitiesLead the development...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking an experienced leader to join our team as the Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer. This role will be responsible for developing and implementing strategies to improve the use of digital health solutions across Fraser Health.Key ResponsibilitiesLead the development...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking an experienced leader to join our team as the Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer. This role will be responsible for developing and implementing strategies to improve the use of digital health solutions across Fraser Health.Key ResponsibilitiesLead the development...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking an experienced leader to join our team as the Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer. This role will be responsible for developing and implementing strategies to improve the use of digital health solutions across Fraser Health.Key ResponsibilitiesLead the development...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking an experienced leader to join our team as the Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer. This role will be responsible for developing and implementing strategies to improve the use of digital health solutions across Fraser Health.Key ResponsibilitiesLead the development...
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Director of Resident Experience
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Director of Resident Experience
3 weeks ago
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