Director of Provider Experience

2 months ago


Surrey, British Columbia, Canada Fraser Health Full time
Job Title: Director, Provider Experience

Fraser Health is seeking a highly skilled and experienced professional to lead the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.

Key Responsibilities:
  • Lead the development of the strategic vision for Provider Experience services across Fraser Health, including the coordination of long-term strategic plans, goals, and objectives.
  • Provide strategic leadership to ensure a provider-centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
  • Assess competency, including developing corrective learning plans in partnership with medical leadership.
  • Manage and advocate for required budget and supports.
  • Advise the CMIO/VP/ED on the strategic objectives and implementation of major projects.
Requirements:
  • Master's Degree in Health or Business Administration, Health Information Management, or related field.
  • Seven to ten years of recent, related leadership experience in the healthcare sector, including experience with electronic clinical systems.
Competencies:
  • Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous.
  • Creates the conditions for people to succeed.
Professional/Technical Capabilities:
  • Demonstrated knowledge of clinical practice and the roles of multidisciplinary healthcare team members within a patient and family-centered care model.
  • Demonstrated knowledge and experience in redesigning clinical processes to improve clinical practice, efficiency, and patient care.
  • Demonstrated knowledge of and experience with implementation and/or use of a clinical information system.
  • Project management experience, including detailed scope identification, progress monitoring and reporting, issue and risk management.

Fraser Health is an equal opportunities employer.



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