Current jobs related to Provider Experience Director - Surrey, British Columbia - Fraser Health
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Director of Provider Experience
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Director, Provider ExperienceFraser Health is seeking a highly skilled and experienced professional to lead the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.Key Responsibilities:Lead...
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Director of Provider Experience
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Director, Provider ExperienceFraser Health is seeking a highly skilled and experienced professional to lead the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.Key Responsibilities:Lead...
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Director, Provider Experience Specialist
4 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Director, Provider ExperienceJob Summary:The Director, Provider Experience is a key member of the Clinical Informatics and Provider Experience leadership team at Fraser Health. This role is responsible for leading the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and...
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Director, Provider Experience Specialist
4 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Director, Provider ExperienceJob Summary:The Director, Provider Experience is a key member of the Clinical Informatics and Provider Experience leadership team at Fraser Health. This role is responsible for leading the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and...
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Director, Provider Experience Specialist
2 months ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Director, Provider Experience Specialist is a key member of the Clinical Informatics and Provider Experience leadership team at Fraser Health. This role is responsible for leading the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a...
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Director, Provider Experience Specialist
2 months ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Director, Provider Experience Specialist is a key member of the Clinical Informatics and Provider Experience leadership team at Fraser Health. This role is responsible for leading the development of strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Director of Provider Experience
2 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryFraser Health is seeking a highly skilled and experienced professional to lead the development of strategic visions for Provider Experience services across the organization. The successful candidate will be responsible for coordinating long-term strategic plans, goals, and objectives, and providing strategic leadership to ensure a provider-centric...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Executive Director, Clinical Informatics and Provider ExperienceAbout the Role:The Executive Director, Clinical Informatics and Provider Experience, is a key member of the Digital Patient and Provider Experience leadership team at Fraser Health. This role is responsible for leading the Clinical Informatics and Provider Experience portfolio,...
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Surrey, British Columbia, Canada Fraser Health Full timeJob DescriptionOverviewFraser Health is seeking a highly skilled and experienced leader to fill the role of Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer. This position plays a critical role in driving the organization's digital health strategy and ensuring the seamless integration of...
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Healthcare Provider Experience Manager
2 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryFraser Health is seeking a highly skilled and experienced professional to fill the role of Manager, Provider Experience. This position is responsible for leading the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.Key ResponsibilitiesProvide leadership...
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Healthcare Provider Experience Manager
2 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Manager, Provider ExperienceJob Summary:The Manager, Provider Experience is a key member of the Provider Experience leadership team at Fraser Health. This role is responsible for providing leadership and direction in the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across...
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Customer Experience Director
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Surrey, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a Customer Experience Director to lead our sales team and drive the performance of our retail store. As a key member of our leadership team, you will oversee daily sales operations, train staff, and ensure exceptional customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets.Develop and implement customer...
Provider Experience Director
2 months ago
We are seeking a highly experienced and skilled professional to join our team as a Healthcare Experience Manager at Fraser Health. This is an exciting opportunity to lead and manage the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.
Key Responsibilities- Provide leadership on the development of the strategic vision for Provider Experience across Fraser Health, including the coordination of long-term strategic plans, goals, and objectives.
- Ensure a provider-centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
- Manage the provider experience team and partner with the Associate Chief Medical Information Officers to provide strategic expertise towards developing a vision and a roadmap for provider engagement and adoption.
- Provide advice to the Director on the strategic objectives and implementation of major projects, recommend current and future program/service adjustments, and make timely business decisions and recommendations regarding project budgets and use of resources.
- Ensure legal, financial, and operational activities are consistent and compatible with Fraser Health standards.
- Collaborate with the Director to ensure programs, portfolios, and related activities meet internal and external reporting requirements.
- Review current system applications/systems and reporting to ensure proper internal controls are in place to administer and implement approved Fraser Health standards and policies.
- Develop and recommend new and/or changed policies and procedures as required to meet statutory and operational reporting requirements.
- Provide leadership by reviewing, developing, and establishing standards, policies, protocols, and processes for the adoption necessary for the use of technology in practice.
- Drive best practice and best outcomes for the program(s)/services by collaborating with stakeholders, based on best evidence and professional standards, meets organizational requirements, and evaluates and monitors success to ensure effective implementation of quality and system improvements.
- Develop an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level.
- Supervise staff, establishing clear definitions of responsibility for each team member, review workload assignments, and adjust resources according to workload.
- Select, direct, evaluate, discipline, and terminate staff in accordance with policies.
- Establish work expectations and evaluate performance.
- Act as a mentor for the practice adoption and transformation team and provide coaching where required.
- Recommend capital and operating budget plans for services within the program to the Director.
- Implement, manage, and assume responsibility for approved capital and operating budgets, taking corrective actions as necessary.
- Monitor expenditures and perform variance analysis and reporting.
- Provide oversight and support the functions of the provider experience team to ensure data quality standards are being assessed and continuous improvements are being made to meet the standards.
- Maintain familiarity with provider experience strategies developments in the healthcare industry and participate in advising on implementation of related standards, tools, and processes.
- Graduation from a school of nursing or allied health discipline.
- Bachelor's Degree in Nursing or Health Sciences Profession.
- Seven to ten years recent, related clinical education and leadership experience in the health care sector, including experience with electronic clinical systems, leading major clinical or quality improvement initiatives in a large, complex healthcare environment, or an equivalent combination of education, training, and experience.
- Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.
- Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.
- Comprehensive knowledge of provider processes, workflows, clinical services delivery, and patient/client satisfaction determinants, and of the applicable standards of practice and guidelines for providers.
- Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge.
- Possesses a solid awareness of contemporary trends in clinical practice and information systems.
- Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
- Proven ability to create and execute plans and ensure timelines are met while working with a variety of partners.
- Exercises initiative, self-direction, and problem-solving abilities to identify gaps and opportunities for improvement.
- Uses effective facilitation, communication, and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes, and address potential barriers to success.
- Proven ability to lead project teams and organize and direct work efforts to meet deadlines and realize project completion.
- Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.) and computerized healthcare applications.
- Demonstrated ability to work independently or as part of a team.
- Physical ability to perform the duties of the position.
