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Senior HR Specialist

4 weeks ago

Toronto, Canada Intuit Full time

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Qualifications

5+ years of experience in HR, with at least 3 years in a customer-facing role Thorough understanding of Canadian Employment Law, with a strong focus on Provincial and Federal Leaves of Absence Strong interpersonal skills and the ability to interact, influence and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the company The ability to see situations from all perspectives and work through sensitive employee situations with discretion for the best possible outcomes for everyone involved Ability to work under pressure and meet deadlines Adaptive critical thinking, judgment, problem-solving and analytical skills Proficiency in Microsoft Office Suite Experience with HR software and systems

Desired Skills

Experience with employee relations, compensation and benefits, and training and development Experience with data analysis and reporting Experience with project management Experience with change management Experience with diversity and inclusion initiatives Experience in Global HR companies

Responsibilities

Partner closely with COE’s and key partners on the end-to-end design and launch of new and improved employee experiences across People & Places programs with frequent consultation with the team manager and senior members of the HRC Specialist team for support Leverages key data and insights to identify and influence opportunities for improvement in employee experiences prioritized in the appropriate governing body Act as an escalation point and coach to channel advisors Provides best in class guidance and support to employees and managers on cases that require subject matter expertise beyond what our channel support team can provide Creates or contributes to the development of communications, FAQs, and protocols Develops, owns, and maintains mostly defined internal HR Connect processes/protocols (., natural disaster, employee loss process, hardship, ) Triage cases internally within HR Connect team and to COE’s as appropriate and as assigned Establishes cross functional relationships to serve as a trusted advisor and collaborator to key Leverages relevant playbooks, protocols, and requirements for case management and contributes to ongoing improvements Consistently applies Intuit policies and standards to situations

Skills

People Champion - Designs, develops, and implements changes that improve how we deliver our P&P customer benefits. Business Accelerator - Designs, develops, and implements changes that accelerate Intuit’s Remains agile and resilient to external factors and trends that affect our people, workplace, and customers. Data Driven – Ability to analyze data and generate actionable insights that inform next steps and influence decisions. Change Leader - Defines and leads key workstream(s) in the end-to-end change plan. Identifies and engages the right stakeholders, keeps them informed of status and holds them Provides recommendations to remove risks and barriers. Domain Expert - Uses deep domain expertise to accelerate outcomes within their domain. Seeks external benchmarking to improve how the work gets Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible.

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