Senior HR Specialist

4 weeks ago

Old Toronto, Canada Intuit Inc. Full time

The People Experience Team, which is part of our People & Places (HR) organization, exists to shape experiences that maximize the potential of our people. The People Experience team consists of four pillars: Experience Solutions (digital HR experiences), HR Connect (General and expert-level human-assisted support), Employee Relations, and Ethics & Investigations. We also have a Programs and Operations team that drives excellence and efficiency across the People experience portfolio of programs and operations.

The HR Specialist team is part of the larger HR Connect pillar whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e., employee loss, natural disasters, etc.), and partnering with centers of excellence (COEs) and key partners to make improvements and design & launch programs and experiences. They are an escalation point and provide support and coaching across the HR Connect team (e.g., channel team) as needed, in addition to driving or contributing to team initiatives and People & Places (P&) priorities.

This role will report to the HR Connect Specialist Manager.

Responsibilities
  • Partner closely with COE’s and key partners on the end-to-end design and launch of new and improved employee experiences across People & Places programs with frequent consultation with the team manager and senior members of the HRC Specialist team for support
  • Leverages key data and insights to identify and influence opportunities for improvement in employee experiences prioritized in the appropriate governing body
  • Act as an escalation point and coach to channel advisors
  • Provides best in class guidance and support to employees and managers on cases that require subject matter expertise beyond what our channel support team can provide
  • Creates or contributes to the development of communications, FAQs, and protocols
  • Develops, owns, and maintains mostly defined internal HR Connect processes/protocols (e.g., natural disaster, employee loss process, hardship, )
  • Triage cases internally within HR Connect team and to COE’s as appropriate and as assigned
  • Establishes cross functional relationships to serve as a trusted advisor and collaborator to key
  • Leverages relevant playbooks, protocols, and requirements for case management and contributes to ongoing improvements
  • Consistently applies Intuit policies and standards to situations

Skills

  • People Champion - Designs, develops, and implements changes that improve how we deliver our P&P customer benefits.
  • Business Accelerator - Designs, develops, and implements changes that accelerate Intuit’s Remains agile and resilient to external factors and trends that affect our people, workplace, and customers.
  • Data Driven – Ability to analyze data and generate actionable insights that inform next steps and influence decisions.
  • Change Leader - Defines and leads key workstream(s) in the end-to-end change plan. Identifies and engages the right stakeholders, keeps them informed of status and holds them Provides recommendations to remove risks and barriers.
  • Domain Expert - Uses deep domain expertise to accelerate outcomes within their domain. Seeks external benchmarking to improve how the work gets Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible.
  • 5+ years of experience in HR, with at least 3 years in a customer-facing role
  • Thorough understanding of Canadian Employment Law, with a strong focus on Provincial and Federal Leaves of Absence
  • Strong interpersonal skills and the ability to interact, influence and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the company
  • The ability to see situations from all perspectives and work through sensitive employee situations with discretion for the best possible outcomes for everyone involved
  • Ability to work under pressure and meet deadlines
  • Adaptive critical thinking, judgment, problem-solving and analytical skills
  • Proficiency in Microsoft Office Suite
  • Experience with HR software and systems

Desired Skills

  • Experience with employee relations, compensation and benefits, and training and development
  • Experience with data analysis and reporting
  • Experience with project management
  • Experience with change management
  • Experience with diversity and inclusion initiatives
  • Experience in Global HR companies
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