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Junior Referral Coordinator

4 months ago

Ottawa, Canada AppleOne Full time

This Junior Referral Coordinator Position Features:
• Required to work onsite in Ottawa, ON
• Pay Rate: $19.00/hr
• Flexible availability (Monday to Friday 8am-8pm, Saturday shift 9-5/10-6)

Job Requirements:
• Make the process of receiving a referral and booking an assessment easy for clients
• Confirm receipt of new referrals via email, phone calls, SmartSimple, eClaims, Fax and client systems
• Data entry of new referrals, update Account Names and Contacts within 4 hours of receipt of the request
• Liaise with clients when receiving or clarifying referrals.
• Ensuring regular proactive communication with clients to deliver an excellent client experience
• Research and liaise with Assessors to confirm date, time and location of assessment and secure additional assessment dates/times if required
• Complete quoting process from Assessors, and to clients when required per Operational Excellence plan
• Assign appropriate Assessors and/or schedule assessments either through direct contact or use of scheduler system complying to the process of selection for appropriate assessor
• Complete confirmations of assignments and forward to clients and assessors and claimants as required.
• Assist with daily issues/concerns from both internal and external clients. Escalate appropriately for support to ensure resolution to client satisfaction

Requirements:
• Minimum of 1 year of related industry experience in Heath Care
• High school diploma or college/university degree, or preferred equivalent experience
• Strong Customer service skills
• Strong communication skills, both written and verbal
• Detail oriented
• Ability to support departmental and organizational goals and objectives
• Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
• Strong organizational and analytical skills
• Strong interpersonal skills
• Sales experience would be an asset