Client Care

3 weeks ago

Ottawa, Canada Larga Baffin Full time

Salary: 22.28

Position Overview

The Referrals Coordinator, under the direction of the Manager and Supervisor of Client Care, will primarily be responsible to support all client travel requests and appointment bookings. In addition, the Referrals Coordinator will be responsible for completing several administrative responsibilities to support the business. Further, the Referrals Coordinator will also be crossed trained as the Client Care Coordinator which you will be responsible to attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of our abilities. This role will also greet customers and discuss type, and quality of services required. This position will always maintain professionalism, tact, diplomacy, and sensitivity to portray Larga Baffin in a positive manner. This position will be required to work closely with Larga Baffin clients, partners, and internal departments to ensure efficient and seamless scheduling for client travel and appointments. The Referrals Coordinator must possess high school diploma or equivalent and three years of customer service experience.

Key Responsibilities

Client Service:

- Greet and create a welcoming environment for clients, visitors, and service providers.
- Handle customer complaints professionally and escalate when necessary.
- Maintain professionalism, tact, diplomacy, and sensitivity when representing the company.
- Act as the primary contact for client services, coordinating with clients, external vendors, and partners, as well as liaising with internal departments.
- Continuously enhance the quality of care provided to clients.
- Communicate and collaborate with various departments and outside service providers to manage client needs.
- Maintain a safe, secure, and healthy environment for clients and coworkers, following safety standards and protocols.
- Keep the front desk and lobby area clean and organized.
- Clean guest common areas when scheduled for an overnight shift.

Travel & Appointment Coordination:

- Arrange air travel for clients and escorts returning north.
- Coordinate with relevant government and third-party offices to gather accurate client/escort travel and special needs information.
- Maintain ongoing communication with staff regarding clients' arrivals, departures, appointments, admissions, and discharges from hospitals.
- Always maintain professionalism and handle customer complaints professionally.
- Maintain a high level of product and service knowledge.

Administration:

- Maintain up-to-date client records and status.
- Manage client registration procedures, including check-in, check-out, and hospital admissions.
- Maintain corporate documents and perform general clerical duties.
- Assist Client Care Coordinators when required.
- Notify relevant parties about client warning letters or ejection notices.
- Maintain data sheets for banned individuals.
- Keep an orderly paper filing system for client records.
- Perform other administrative tasks as assigned.

Invoicing, Billing, and Statistics:

- Track expenses not covered under regular billing and produce separate invoices when necessary.
- Generate invoices for third-party billing monthly.
- Produce monthly reports for submission to the accounting team and government offices.
- Utilize various records for billing purposes.
- Conduct quarterly Accounts Receivable audits and support collection activities for unpaid invoices.
- Keep accurate statistical data on occupancy rates and other required elements.

Minimum Job Requirements:

- High school diploma or equivalent.
- Two years of office administrative experience.
- Excellent communication skills in English, both written and verbal.
- Strong knowledge of MS Excel, Word, and Outlook.
- Excellent organizational skills.
- Ability to make accurate observations, exercise independent judgment, and act in various situations.
- Ability to work diligently with mínimal supervisory oversight.
- Basic understanding of Inuit cultural norms.
- Patience and maturity for interacting with clients, visitors, and staff.

Preferred Qualifications:

- Experience within a boarding/group home setting.
- Basic knowledge or experience with accounting (Accounts Receivable, invoicing, etc.).
- Beneficiary status with Inuktitut proficiency.
- Knowledge of transportation software.
- Work Conditions:

- Flexible hours, including nights, weekends, and holidays.
- Interaction with customers/clients and the public.
- Occasional overtime.
- Operation of desktop computer and peripherals.

  • Client Care Coordinator

    2 weeks ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Part-time Client Care Coordinator

    2 weeks ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Client Care Team Lead

    3 weeks ago

    Ottawa, Canada Treatwell Pet Care Full time

    Treatwell Pet Care and the Mobile Veterinary Services of Ottawa are looking to add a key team member to our very unique veterinary practice. **We provide high-quality in-home veterinary care while leveraging digital communication technology to get pets and pet-parents the care they need**: We are looking to hire someone with excellent people skills and...

  • Part-time Client Care Coordinator

    3 days ago

    Ottawa, Ontario, Canada Assurance Home Care Full time

    Job descriptionDo you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet youWe are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and culture of our...

  • Client Care Coordinator

    2 months ago

    Ottawa, Canada Home Instead Full time

    _Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring...

  • Client Care Specialist

    2 months ago

    Ottawa, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...

  • Client Care Coordinator

    5 days ago

    Ottawa, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...

  • Client Care Navigator

    1 week ago

    Ottawa, Canada Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? **Vision Loss Rehabilitation Canada** is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified...

  • Client Care Laison

    2 weeks ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line workers...

  • Client Care Laison

    2 weeks ago

    Ottawa, Canada Larga Baffin Full time

    Salary: 18$/hour **_Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care!_** **_Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents. _** **_A special thank you to all...

  • Client Care Administrator

    2 months ago

    Ottawa, Canada WS Audiology Americas Full time

    HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._ We’re adding a **full-time, permanent Client Care Administrator** to our...

  • Client Care Navigator

    3 days ago

    Ottawa, Ontario, Canada Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists...

  • Client Care Supervisor

    2 weeks ago

    Ottawa, Canada Larga Baffin Full time

    Larga Baffin has an exciting opportunity for a Full-Time Client Care Assistant Manager_ - Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents._ - A special thank you to all front-line workers for your...

  • Client Care Supervisor

    2 months ago

    Ottawa, Canada CBI Health Full time

    **Client Care Supervisor** Are you a Registered Health Care Professional whose accomplishments include building teams, driving performance, and rallying people around a common vision? Do you lead by example, supporting teams to deliver excellence in clinical services? Do you enjoy developing relationships with partners to improve programs and identify new...

  • Client Care Manager

    3 weeks ago

    Ottawa, Canada Larga Baffin Full time

    **Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Manager!** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line...

  • Client Care Manager

    3 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Manager_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents.__ A special thank you to all front-line workers for your...

  • Client Care Counsellor

    2 weeks ago

    Ottawa, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Client Care Laison

    3 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Salary: 18$/hour_Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care__Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents. __A special thank you to all front-line workers...

  • Client Care Supervisor

    3 days ago

    Ottawa, Ontario, Canada Larga Baffin Full time

    Larga Baffin has an exciting opportunity for a Full-Time Client Care Assistant Manager_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents._ A special thank you to all frontline workers for your...

  • Client Care Supervisor

    3 days ago

    Ottawa, Ontario, Canada CBI Health Full time

    Client Care SupervisorAre you a Registered Health Care Professional whose accomplishments include building teams, driving performance, and rallying people around a common vision? Do you lead by example, supporting teams to deliver excellence in clinical services? Do you enjoy developing relationships with partners to improve programs and identify new...