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Bilingual Information and Referral Specialist

4 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- *Some benefits may vary based on employment terms_

**What do you offer?**

**Some of the tasks of this position include**:

- Conducting needs assessments and providing referrals to appropriate services and resources as identified.
- Assisting clients in accessing information and services that best meet their needs.
- Providing relevant information to enable Newcomers to access the desired services and programs.
- Responding to each client in a professional and culturally appropriate manner.
- Collecting, tracking and reporting statistical data reflecting services provided.
- Delivering quality-based, client-directed, neutral referral services.
- Coordinating community events as required.
- Delivering orientation sessions and workshops as required.
- Contributing to the development and maintenance of a substantial library of settlement resources.
- Contacting clients, booking appointments and facilitating online webinars
- Providing rotational coverage at the main reception desk, including appointment scheduling for Settlement Workers and support to outreach activities
- Working in collaboration with the Employment Access Centre team and assisting employment services clients on a basic level.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education in a related field

**Language**
- Fluent in English and French, oral and written
- Other languages are a strong asset

**Experience, Skills and Abilities**
- Knowledge of immigrant settlement services and programs offered for Newcomers to Canada
- Previous work experience in a multicultural environment
- Strong computer skills including MS Office suite, online research, data entry, social media
- Excellent organizational skills and detail-oriented
- Strong customer service skills
- Superior problem-solving skills and demonstrated good judgment
- Proven sensitivity in working with the needs of immigrants from diverse cultural backgrounds
- Ability to assess the information needs of clients served

**Additional Requirements**:

- Applicants must already have a valid permit to work in Canada.
- Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required.
- Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

**Core Competencies**:

- **Organizational Awareness and Understanding**: Demonstrates and promotes a personal understanding of and appreciation for the vision,