Bilingual Customer Service Administrator

2 weeks ago

Edmonton, Canada Randstad Canada Full time
We are currently seeking for a full time, permanent Bilingual Service Administrator to join our clients expanding team. As an Edmonton based specialty distributor, located in South Edmonton, our client has a proven history of being a leader and challenging the boundaries of innovation and excellence to consistently exceed their clients expectations.

Reporting to the National Service Manager, the Service Administrator is the first point of contact for all customers calling into our Service Hotline. The Service Administrator must have a high level of solution based customer service skills and the ability to think quickly on your feet to ensure our customers requests are met timely. Working closely with the Field Service Representative and Technicians, you will maintain and schedule preventative maintenance and emergency service calls for customers.

Advantages
Do you want to work for an employer who values team and individual contributions? Do you enjoy a work culture that provides opportunities for team events? Are you looking to work in stable industry? Than this is the company for you

- Benefits and Vacation included
- 7.30am - 4pm shift
- This company promotes staff BBQ's and other fun events
- Fun place to work
- Beautiful office environment
- Wellness facility on site
- Convenient South Edmonton location

Responsibilities
The Bilingual Service Administrator is responsible for a variety of administrative functions including but not limited to:

- Responsible for all Customer Administration in Central Canada
- Coordinating Order Management duties between customer and sales team
- Troubleshoot with any logistical errors or order issues
- Answering phones
- Helping Customers with all product inquiries, and directing them to the Product Experts if needed
- Order Entry
- Providing top notch customer service at all times and additional help to other departments when needed

Qualifications
The ideal candidate will:

- Have a professional phone etiquette and a high level of customer focus
- Be fully French/English bilingual
- Have strong attention to detail & problem solving skills
- Enjoy working in a strong team dynamic, and be a positive contributor to that environment
- Be able to handle the pressure of meeting time sensitive deadlines
- Be career focused and interested in continuous learning, a natural curiosity
- Able to work with minimal supervision successfully, analyze information and pay attention to detail
- Be open to supporting team members on other tasks as required
- Previous experience as a service dispatcher or technical service representative would be an asset

Software Skills:
- Intermediate to advanced MS Office Suite including Excel, Word, PowerPoint, Outlook
- Previous experience with MS Dynamics AX and Sharepoint would be beneficial

Summary
If this opportunity appeals to you, apply now This role will not be available for long

To apply:
- Please visit randstad.ca and apply directly to this posting

* Local candidates only please
* This role does require you to be fully English/French Bilingual and only candidates with this skill set will be considered for this role. A French Assessment will be required.

Thank you for your interest in Randstad Staffing

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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