Customer Service and Administrator
2 weeks ago
**About Gunnebo Group**
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and safely secure valuables. We operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities to serve customers in over 100 markets. Through our businesses, Gunnebo Entrance Control and Gunnebo Safe Storage offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking.
**About The Role**
The Branch Administrator's primary job responsibilities are maintaining optimal office operations, supporting the branch with day-to-day tasks, managing our company's general administrative activities, and ensuring that the branch operates efficiently.
**Responsibilities**:
- General office reception tasks
- Monitor & address branch inbox for service requests
- Obtain information, generate work orders, perform necessary follow-ups
- Handle & resolve customer inquiries & complaints
- Monitor & manage technician timesheets & expenses
- Monitor & manage SLA reporting
- Update work order status & data in real-time & ensure accuracy
- Monitor exception reports - the responsibility of a Branch Manager
- Upcoming target dates & past due orders
- Update & complete missing fields
- Monitor & manage all sub-contractor related work
- Generating purchase orders, processing invoices for PO's with work completed, monitoring open sub-contractor orders
- Monitor & manage work order invoicing
- Review work orders to prepare for invoicing
- Maintain invoicing files - organization/filing
- Purchasing & accounts payable
- Order parts for quoted jobs, service orders & stock
- Process received packing slips & purchase orders
- Management of petty cash & bank deposits
- Accounts Receivable
- Credit card processing, cash & cheques
- General Support to Branch Manager, Sales, and Service Coordinator
- Inventory support
- Other duties as required
**Job Requirements**
- Must be located in Canada. We are unable to accept overseas applicants at this time.
- A minimum of 2 years’ office administration is required
- Must be proficient in MS Office 365, Teams, & One Drive
- Experience in Sage 300 is an asset
- Previous accounting/invoicing experience is an asset
- Previous experience in the Security Industry is an asset
**Knowledge / Education requirements**:
- Completion of high school required
**Personality requirements**
- Excellent communication skills, verbal and written
- Works well independently, takes direction well
- Works well under pressure and is able to multi-task
- Punctual and reliable
- Must be detailed oriented, analytical and accurate
- Must possess good organizational, interpersonal and strong communication skills, as well as a demonstrated ability in problem-solving and responsiveness to the branch’s needs.
**Why join us**
Are you passionate about sustainability, innovation, safety, and collaboration? Our employees have ideas for building a safer and more sustainable tomorrow and the drive and passion for realizing them. Our attention to societal trends, our ability to translate these into business opportunities, and our dedication to customers, sustainability, and digitalization have earned us a place among the leading companies in our industry.
We believe that building long-term relationships and integrity are keys to success. Performance-driven by a forward-thinking attitude, passionate teamwork, and the fierce will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one, we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic, diverse, and proactive working environment.
**Please note**: Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Administrative experience: 2 years (required)
Ability to Commute:
- Edmonton, AB (required)
Work Location: In person
-
Service Administrator
17 hours ago
Edmonton, Canada Epiroc Customer Center Full time**Service Administrator - Edmonton, AB** The Service Administrator is detail-oriented and is responsible for supporting the Service Department in a analytical and administrative capacity. The position requires excellent data analytical, organizational and communication skills and will be responsible for creating service orders, control cost, business...
-
Service Planner
17 hours ago
Edmonton, Canada Epiroc Customer Center Full time**Functional Area**: Admin **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: January 23, 2023 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...
-
Complete Customer Care Coordinator
4 weeks ago
Edmonton, Canada Canadian Linen and Uniform Service Corp Full timeAbout Canadian Linen & Uniform Service Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to over 300,000 customers nationwide across virtually all industries. From design and manufacturing to laundering and delivery, CLAUS works with local and national clients to create and maintain a comprehensive uniform solution that...
-
Branch Administration/ Customer Service
5 days ago
Edmonton, Canada M.A. Stewart & Sons LTD Full time**Position**:Branch Administration / Customer Service** - Assist in account receivable activities for client accounts and meeting our DSO targets. - Material Test Report administration and organization. - Provide support on reception and office administration duties. - Completes order-entry, document preparation and support, and administration as required. -...
-
Administrative Assistant/customer Service
5 days ago
Edmonton, Canada Visionary Solutions Inc Full timeVisionary Centre for the Performing Arts is a performing arts studio that offer lessons and training for people of all ages and levels. As an organization we have produced thousands of successful community and corporate events and parties. We are looking for someone to join our event and admin team to assist in the planning and execution of successful events...
-
Delivery Driver
5 days ago
Edmonton, Canada Canadian Linen and Uniform Service Corp Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...
-
Delivery Driver
2 weeks ago
Edmonton, Canada Canadian Linen and Uniform Service Corp Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...
-
Customer Service Clerk
2 weeks ago
Edmonton, Canada Holyrood Drycleaners and Tailors Full timeEducation: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Various locations - Private sector **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of...
-
Service Administrator
2 weeks ago
Edmonton, Canada Startec Full time**ABOUT US**: Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial, and industrial refrigeration, and HVAC system installation and maintenance. We service cold storage, meat packing, food processing, and recreational ice facilities throughout Western...
-
Customer Service
2 days ago
Edmonton, Canada South Side Manufacturing Full time**Job Description - Customer Service & Admin Assistant** **_Values Based Business_** South Side Manufacturing is the most recent addition to the 40-year legacy of the Sandhills Manufacturing group of companies - one of Western Canada’s most capable stair and railing manufacturing businesses. Our group has the reputation for being _Right the First Time,...
-
Customer Service Coordinator
3 weeks ago
Edmonton, Canada Alsco Full timeClassification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...
-
Claims Administrator
2 weeks ago
Edmonton, Canada Greater Edmonton Taxi Service Full time**About Us** Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at 2370845 Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see...
-
Customer Service Specialist
2 weeks ago
Edmonton, Canada Convoy Supply Full time**CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...
-
Shared Services Administrator
5 days ago
Edmonton, Canada Finning Canada Full timeCompany: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join the Finning family! We are looking for client focused administrator, who understand the financial impacts of billing, repair, and service work processes. The Services Administrator is responsible for the intake of services requests, creation & distribution of...
-
Customer Service Advisor
3 days ago
Edmonton, Canada Boyd's OK Tire Full timeWe are looking for a service advisor to join our team. The service advisor is responsible for guiding the customer through the process of repairing their vehicle. At this time we are looking for someone who has some experience in the field and has a good comprehensive understanding of vehicle repairs. We use a POS system called CoStar - please let us know if...
-
Customer Service Manager
5 days ago
Edmonton, Canada Active Warehousing Full time_Active Warehousing Inc. is a leading competitor in the 3PL Warehousing Industry. Our hands-on approach to employee safety, client satisfaction, combined with a competitive pay structure, allow us to give our employees a career filled with excitement and security._ - Our warehouses, which are located on the Northwest side of Edmonton, cover 500,000+ square...
-
Claims Administrator
5 days ago
Edmonton, Canada Greater Edmonton Taxi Service Full timeThis individual will be an integral part of the Claims Department and will interact with all levels of the organization to expedite claim resolution, including completion of claims reviews to validate accuracy. We provide a friendly, multi-cultural and progressive work environment that challenges and provides opportunities to gain experience that will allow...
-
Customer Service Coordinator
6 days ago
Edmonton, Canada University of Alberta Full time**VPFO CCR Services Admin**: - Competition No. **S100351214** - Posting Date **Jun 05, 2023** - Closing Date **Jun 16, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$53,955 to $72,847 per year** - Grade **07** - Hours **40** This position is a part of the Non-Academic Staff Association (NASA). This position offers a...
-
Customer Service Supervisor
3 weeks ago
Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full timeExecutive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all...
-
Customer Service Staff
7 days ago
Edmonton, Canada FOREX CARGO TRAVEL AND TOURS Full timeAssist clients - Answer phone calls (usually for bookings, follow ups, credit card payment processing and other inquiries) - Assist agents’ drop off and prepare their collection reports - Prepare collection reports of agents, customer drop off and empty boxes - Prepare a summary of daily sales for deposit - Enter into Quickbooks the sales of empty boxes -...