Customer Service Agent

1 week ago


Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

**Job Overview**

Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our employees.

**Working as a Customer Service Agent, you will**:

- Provide exceptional customer service and problem solving by responding through
engagement with our consumers.
- Handling both outbound and inbound calls
- Require a high proficiency in English
- Resolve customer service issues by asking open ended questions to resolve their
financial situation, answer customer service inquiries and update system records
- Be an active listener who can show empathy and patience in a non-scripted
environment and an effective communicator
- Work in a fast paced, high
- volume environment
- Be comfortable with a changing environment and handling multiple client interactions
with our customers

customer information, determine the root cause of any issue and provide the proper
resolution
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer
satisfaction
- This is an in-office position so you must live in the greater Edmonton area.

**Working as a Customer Service Agent, you should have**:

- Accounts Receivables and or customer service experience.
- A passion for helping people with exceptional customer service and interpersonal
telephone skills
- Strong verbal and written communication skills
- Ability to successfully employ de-escalation strategies
- Customer service experience in a call centre environment preferred but
willing to train someone with a strong sales focus, is hungry for growth and committed
to ongoing learning

**What We Provide**:

- A fair hourly wage based on experience and monthly performance bonuses for
achieving specified targets and performance milestones. Employer contributed benefits
and an employer RRSP matching program are also provided.

satisfactory criminal record check that has been processed within the last ninety (90)
days from the anticipated start date.

Pyxis Solutions Ltd. recognizes that all people are equal in dignity, rights, and responsibilities, regardless of race, religious beliefs, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, or sexual orientation, or any other legally protected factors.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

Supplemental pay types:

- Performance Bonuses

Schedule:

- 8 hour shift
- Monday to Friday
- Flexibility for evening and weekend shifts

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- This is a full-time position only. There are no part-time opportunities available.

Hours of work are from 8:00am to 4:30pm, Monday to Friday. There are no other work hours options available. Please confirm your understanding of this.
- We are located in downtown Edmonton for those who are curious about the commute from home.

Public transport is available as well as paid employee parking.

Work Location: In person



  • Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Customer Service Agent, you will**: - require Collections experience - Provide exceptional customer service...


  • Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...


  • Edmonton, Canada Elite Agent Collective Full time

    **We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...

  • Customer Service Manager

    Found in: beBee jobs CA - 7 hours ago


    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Benefits:Bonus based on performanceDental insuranceHealth insurancePaid time offWe are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...


  • Edmonton, Canada The Embroidery Company Inc. Full time

    **Order Processor** **Reports To**: Order Manager **Location**: Edmonton, AB **Description**: The Order Processor is responsible for processing orders received from clients. The Order Processor will report to the Order Manager. **Order Processing Agent /Customer Service** Full time career opportunity in a custom embroidery and garment decoration...


  • Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Representative - Edmonton, AB**_ **RESPONSIBILITIES**: Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Care Lead

    3 days ago


    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customs Release Agent

    Found in: Talent CA C2 - 1 week ago


    Edmonton, Canada Kintetsu World Express (HK) Ltd Full time

    LOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories...


  • Edmonton, Canada Pyxis Customer Solutions Full time

    **Pyxis**: Pyxis Customer Solutions is a Canadian-based receivables management organization with our corporate office in Edmonton, Alberta. We acquire delinquent consumer relationships from a broad range of creditors. We take a people-first approach in the management and resolution of the outstanding debts we acquire, allowing Canadian consumers to achieve...


  • Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Signing bonus We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting...


  • Edmonton, Canada Black Gold Marketing Group Ltd. Full time

    Are you looking for a new career? Do you like helping people? Do you feel like you are a great communicator? Trying to do something more in your life in a competitive, fast - paced, customer focused environment? Black Gold Marketing Group is looking for full-time Customer Service and Sales Reps for our new sales team. These are IN-PERSON positions, not...

  • Customer Service Supervisor

    Found in: beBee jobs CA - 2 weeks ago


    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all...

  • customer service agent

    Found in: Talent CA 2 C2 - 2 weeks ago


    Edmonton, Canada ARV Cross Training Fitness Centre Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and...


  • Edmonton, Canada ARV Cross Training Fitness Centre Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Maintain records and statistics - Order office supplies and maintain...


  • Edmonton, Canada SARA CONSULTANCY LTD Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Act as spokesperson for an organization - Advise clients on advertising or sales promotion strategies - Answer written and oral inquiries - Develop, implement and evaluate communication strategies and programs - Gather,...

  • customer service agent

    Found in: Talent CA 2 C2 - 19 hours ago


    Edmonton, Canada 2559191 ALBERTA LTD Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 months or equivalent experienceTasksAct as spokesperson for an organizationAdvise clients on advertising or sales promotion strategiesAnswer written and oral inquiriesGather, research and prepare communications materialAddress customers' complaints or concernsAnswer...

  • customer service agent

    Found in: Talent CA 2 C2 - 2 weeks ago


    Edmonton, Canada Heart to Home Meals Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksAdvise clients on advertising or sales promotion strategiesAnswer written and oral inquiriesAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain...

  • customer service agent

    Found in: Talent CA 2 C2 - 4 days ago


    Edmonton, Canada Heart to Home Meals Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAdvise clients on advertising or sales promotion strategiesAnswer written and oral inquiriesAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost...


  • Edmonton, Canada Western Drug Distribution Center Full time

    If you are an enthusiastic, self-motivated, detail-oriented person this is the job for you! WDDC, is a dynamic company distributing products to Veterinarian practices across Western Canada since 1983. **Position Summary** We are currently seeking **Full-time Client Services Agent/Receptionist.** As the receptionist you will be the first contact when our...

  • customer service agent

    Found in: Talent CA 2 C2 - 1 week ago


    Edmonton, Canada 2559191 ALBERTA LTD Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 months or equivalent experienceTasksAct as spokesperson for an organizationAdvise clients on advertising or sales promotion strategiesAnswer written and oral inquiriesDevelop, implement and evaluate communication strategies and programsGather, research and prepare...