Bilingual Customer Support Specialist

3 weeks ago


Edmonton, Canada Diploma Healthcare Group Full time

The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.

**Somagen Diagnostics Inc.** was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

**Vantage Endoscopy and AMT Surgical** are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.

Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.

**The Position**

We are looking for a **Bilingual Account Administrator** to join our Customer Service team. This position is responsible for a variety of administrative functions that include, but are not limited to:

- Professionally and confidently represent Somagen Diagnostics to our customers, suppliers and within the industry as a whole.
- Communicate with territory managers, service department and product specialists regarding customer concerns to ensure customer receives correct product and providing them the best service possible.
- Manage all assigned standing orders and sequesters with care and accuracy to ensuring required delivery schedule.
- Ability to work independently with mínimal supervision; analyze information quickly and pay attention to detail.
- Review weekly reports, process product returns and credits and run invoices daily.
- Assist and back up Customer Service Manager as required.
- Prepare correspondence and documents as required.
- Become proficient with Microsoft Dynamics AX, SharePoint, Microsoft Outlook, Word and Excel.

**Requirements**:
The successful individual will possess the following skills and qualifications:

- Post-secondary administrative education
- 3-5 years experience Customer support experience
- Detail-oriented and thorough with a focus on accuracy
- A complete and practical understanding of Microsoft products including Word, Excel, and Outlook
- Excellent communication skills, both verbal and written in French and English
- Pleasant and professional demeanor
- Ability to handle pressure, meet deadlines and shift between company ERP systems, processes and requirements
- Strong problem solving skills
- Customer service focused
- Patient and able to adapt well to changes
- Reliable and flexible with work hours

**What’s in it for you**:

- Great benefits including health, dental and vision.
- 3 weeks’ Vacation
- Diverse and dynamic teams with challenging and exciting work
- An opportunity to have a real impact on our business.
- A great range of social activities
- Employee referral program
- And so much more

**Hours and Locations**:

- 7:30 am to 4:00pm
- 9220-25 Avenue, Edmonton, AB T6N 1E1
- Hybrid work model

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Ability to Commute:

- Edmonton, AB T6N 1E1 (required)

Ability to Relocate:

- Edmonton, AB T6N 1E1: Relocate before starting work (required)

Work Location: Hybrid remote in Edmonton, AB T6N 1E1



  • Edmonton, Canada Total Power Limited Full time

    At Total PowerGen Solutions (TPGS), we are a dynamic group of companies committed to revolutionizing the PowerGen industry in Canada. With over 100 years of combined experience, our team possesses extensive expertise and provides a comprehensive range of PowerGen services across various industries throughout the country. **Our Growth & Culture**:As Canada's...


  • Edmonton, Canada Insignia Software Full time

    **Title**: Product Support Specialist **Company**: Insignia Software **Positions**: 2 **Job type**: In office, 8-5pm, M-F **Who we are**: We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry...


  • Edmonton, Canada Liquid Software Full time

    We are seeking a (Jr.) Customer support and Implementation Specialist to join our team! New hires will be enrolled into two sales skill courses given by prominent online sales training masters. These courses cost over $20K combined. Responsibilities: Work with clients to understand their business needs and goals. Develop and maintain relationships with...


  • Edmonton, Canada Eden Textile Full time

    **Eden Textile - Customer Experience Specialist** **Location: Edmonton, AB** **Employment Type: Full-time** With its Head Office located in Edmonton, AB, Eden Textile provides têxtile solutions for a variety of businesses and industries across Canada. As a leader in the têxtile sector, Eden is currently recruiting Customer Experience Specialists (CES)...


  • Edmonton, Canada eMotors Direct Full time

    **Does this Sound Like You?** You're a technical person, taking pride in making accurate and complete recommendations. You have all the information before making a decision. You love collaborating with others and helping them achieve their goals. Sales and technical support may be relatively new to you, but you’re ready for the next step in your...


  • Edmonton, AB, Canada Long View Systems Full time

    A career that helps you get more out of life. A Long View career helps you get more out of life. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of...


  • Edmonton, Canada Univar Solutions Canada LTD Full time

    **Customer Service Specialist - Edmonton, AB** **A Place Where People Matter - Growing our People to Grow our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** **Position title: Customer Service...


  • Edmonton, Canada Univar Solutions Canada LTD Full time

    **Customer Service Specialist - Edmonton, AB** **A Place Where People Matter - Growing our People to Grow our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** **About the position** Reporting to the Customer...


  • Edmonton, Canada Univar Solutions Canada LTD Full time

    **A Place Where People Matter.** Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. **About the position**: Reporting to the Customer Service Manager, the Customer Service Specialist handles all customer service activities, from order taking...


  • Edmonton, Canada Broadstreet Properties LTD Full time

    When friends and family have computer problems, you’re the first person they call. You are a self-starter and are driven to see the end results. You have a natural curiosity to understand how things work, enjoy the troubleshooting process and are not intimidated by the challenge of learning on the fly to resolve problems. If this sounds like you, we’re...


  • Edmonton, Canada Vibe Medical Specialist Full time

    **VIBE MEDICAL SPECIALISTS - MEDICAL OFFICE ASSISTANT** As a certified Medical Office Assistant (MOA), you will be part of a fast paced multidisciplinary specialist medical clinic. Reporting to the clinic manager, you will be responsible for general administrative support assisting physician’s in daily tasks to promote an efficient clinic....


  • Edmonton, Canada Clarion Medical Technologies Full time

    Reporting to the Finance Manager, this position will be responsible for performing the day-to-day processing of accounts receivable transactions such as processing of incoming payments, preparing invoices and credit notes, making collection calls and monitoring the accounts.The successful applicant will:Collect, manage, and resolve outstanding invoices on...


  • Edmonton, Canada Clarion Medical Technologies Full time

    Reporting to the Finance Manager, this position will be responsible for performing the day-to-day processing of accounts receivable transactions such as processing of incoming payments, preparing invoices and credit notes, making collection calls and monitoring the accounts.The successful applicant will:Collect, manage, and resolve outstanding invoices on...


  • Edmonton, Canada Clarion Medical Technologies Full time

    Reporting to the Finance Manager, this position will be responsible for performing the day-to-day processing of accounts receivable transactions such as processing of incoming payments, preparing invoices and credit notes, making collection calls and monitoring the accounts.The successful applicant will:Collect, manage, and resolve outstanding invoices on...


  • Edmonton, Canada Dentons Full time

    Edmonton, AB, CA- Feb 16, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80...


  • Edmonton, Canada AIRmarket Inc. Full time

    **What Are We Looking For?** AirMarket is looking for a Customer Success Manager to help drive a high level of customer satisfaction, successful product use, and customer retention. As the Customer Success Specialist you will serve as the primary point of contact for customers and prospects, understand customer success criteria, address questions, resolve...


  • Edmonton, Canada CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards,...


  • Edmonton, AB, Canada Clarion Medical Technologies Full time

    Reporting to the Finance Manager, this position will be responsible for performing the day-to-day processing of accounts receivable transactions such as processing of incoming payments, preparing invoices and credit notes, making collection calls and monitoring the accounts. The successful applicant will: Collect, manage, and resolve outstanding invoices...


  • Edmonton, Canada DynaLIFE Full time

    The primary purpose of the Learning Specialist position is to support organizational job competency by supporting the creation of online learning content and all aspects of the Learning Management System and instructional design process. **Major Functions and Responsibilities** - Support the established strategic direction of Learning Management to ensure...


  • Edmonton, Canada CSA Group Full time

    Statut d'emploi: Regular - Type d'heures: Full time Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme...