Bilingual Customer Logistics Representative

2 days ago

Markham, Canada Rangam Infotech Pvt Ltd Full time

**This position will be in Markham, Ontario and follow a Hybrid work schedule.**

**Top Three Skills: Bilingual; MS Office**

**Summary**:

- The Customer Logistics Representative (CLR) is owner of the customer relationship from an operations' perspective.
- The incumbent has direct responsibility for delivering outstanding customer experience to an assigned portfolio of accounts within a territory.
- The incumbent handles both the execution of tactical processes such as customer order intake, order management, order follow-up and troubleshooting, as well as critical initiatives using business analytics to influence customer collaboration.
- The CLR will also engage with internal partners to provide resolution to customer complaints.
- The CLR will monitor key performance indicators (KPI’s) to track progress of the efficiencies and value-added services offered to the customers.
- This role also involves extensive collaboration with multiple business partners including Distribution, Transportation, Sales and Marketing, and Planning CLS strives to strengthen customer trust by providing enterprise customer & logistics services that improve the customer experience while ensuring a safe and compliant supply chain.

**Major Responsibilities**:

- Value Add Through the tactical operations the Customer Logistics Representative will seek to deliver value to our customers.
- The CLR's main objective is to build and maintain a strong and positive relationship with their assigned customers.
- The CLR actively seeks to build further collaboration with existing customers to achieve:

- An increase of the number of orders sent electronically to Client
- A reduction of errors that occur for customers submitting already electronic orders.
- A decrease of the number of corrective documents (Credits/Debits and Returns)
- A reduction of the cycle time of Credit / Debit issuance
- CLR will act as an internal representation of the customer and will search for the optimized balance between Clientcapabilities/controls and customer expectations.
- Tactical
- Review orders for pricing, product availability, dating, discontinued items, payments terms and make any necessary adjustments.
- Ensure e-commerce orders are monitored and that any discrepancies or blocks are resolved to allow for timely processing.
- Ensure that orders are processed in a timely manner through collaboration with Supply Planning, Distribution, and Transportation.
- Ensure all activities are performed according to internal Standard Operating Procedures (SOP’s), Work Instructions (WI’s) to guarantee a compliant supply chain.
- Respond and capture service complaints according to internal procedures while ensuring customer satisfaction in a compliant fashion.
- Initiate the investigation as a result of a complaint and if applicable, initiate the process to issue Credit / Debit.
- Responsible for creating and maintaining awareness with our customers of the Customer Care model offered to them.
- Provide support and coordin

**Job Type**: Fixed term contract
Contract length: 14 months

Pay: $33.00-$35.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 0T5: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- logistics background: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- French (preferred)

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