(Bilingual) Customer Logistics Representative
4 days ago
Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Company. For more than 120 years, The J.M. Smucker Company has brought families together to share memorable meals and moments. Guided by a vision to engage, delight, and inspire consumers through trusted food and beverage brands that bring joy throughout their lives, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. In consumer foods and beverages, its brands include
_Smucker's_®,
_Folgers_®,
_Jif_®,
_Dunkin’ Donuts_®,
_Crisco_®,
_Café Bustelo_®,
_R.W. Knudsen Family_®,
_Sahale Snacks®, Smucker's_®
_Uncrustables_®,
_Robin Hood_®, and
_ Bick’s_®. In pet food and pet snacks, its brands include
_Rachael Ray_®
_Nutrish®, Meow Mix®, Milk-Bone®, Kibbles 'n Bits®, Natural Balance®, _and
_Nature’s Recipe®_. The Company remains rooted in the
_Basic Beliefs_ of
_Quality, People, Ethics, Growth,_ and
_Independence_ established by its founder and namesake more than a century ago. For more information about our Company, visit
WHY SMUCKER
_?_
- In today’s ever-changing CPG industry, The J.M. Smucker Co provides a unique culture of passionate, proud individuals who are motivated to collaborate with one another internally, but still be competitive externally. Our warm, welcoming culture, thrives on bringing families together to share memorable meals and moments.Smucker’s has a preference for face-to-face conversation and “Management by Walking Around.” A simple but effective management approach that has stood the test of time, weathered complex business environments, and evolved with our business through the years.- Our hybrid work model allows for an effective balance for all employees. Our facilities provide a sense of community where people will be proud to gather, work, and learn from one anotherPosition Title:
(Bilingual) Customer Logistics Representative (Hybrid Work Arrangement)
Reports To:
Account Lead, Customer Logistics
**Location**:
Markham, Ontario
As part of the Customer Replenishment team in Supply Chain, you will be managing a set of customer accounts and will work closely with the Account Lead to provide timely and accurate processing of orders and deduction clearance. The incumbent will have daily interactions with internal stakeholders such as Sales, Supply Chain, Distribution and Logistics and external customers and brokers.
ESSENTIAL JOB FUNCTIONS SUMMARY
- Managing a set of customer accounts and communicating with external/internal stakeholders
- Daily management of all orders; monitoring order status, resolving exceptions and interfacing with internal and external clients to meet customer order requests.
- Daily decision making relating to specific account issues such as order holds, changes, shortages and late deliveries.
- Support investigation of over ship/short ship/damage and trade/non-trade related promotions as a result of deductions taken by customers.
- Validate and clear deductions - engage customers, brokers and sales as required to resolve discrepancies.
- Collect outstanding and unauthorized deductions, including supporting the collection process.
- Escalate order, delivery, customer late pick-ups, inventory and deduction issues to the Account Lead and Director, Customer Replenishment where appropriate.
- Process Credit notes related to inventory returns, shorts, damages and price related discrepancies.
- Supply customer specific service reports and analysis as required.
- For continuous improvement and process enhancements, address order accuracy versus customer P.O. (lead times, price, deals).
- Perform analysis on target customers to improve customer performance metrics (invoice accuracy, on-time delivery and case fill rates).
- Work on special projects as required.
- Backup support for team members as required
QUALIFICATIONS
- University degree or equivalent
- Bilingual (English and French, written and spoken) preferred
- 1-2 years customer service, or related, experience
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Good problem solving skills and ability to resolve issues, fix root cause
- Proven ability to manage multiple priorities and adapt to changing needs of the business
- Strong team player with good interpersonal skills and a desire to work in a team environment
- Continuous improvement mindset
- Excellent technical and computer skills including proficiency in MS Excel
LI-MV1
LI-Hybrid
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