Front Desk Agent

4 months ago

Edmonton, Canada Coast Hotels Full time

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. 

Responsibilities:

Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage  Follows established procedures and policies when completing tasks Receives, sorts and distributes incoming mail Prepares and sends courier packages and ensures accurate billing and records Orders office supplies and maintains inventory levels Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries  Demonstrates a customer service attitude with internal/external contacts  Provides basic data entry and transaction handling service for the Front Office  Inputs data accurately into the appropriate database Produces statistics and reports on the data as per standard formats  Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
Handles cash, cheques, credit and debit card transactions in accordance with hotel policies Other duties as required

Skills/Knowledge/Experience:

Minimum 1 year experience in similar position preferred Secondary School Diploma Advanced communication, interpersonal, and customer service skills  Technical aptitude Beginner level in the use of MS Office Suite  Experience with the HMS system INFOR is an asset Professional appearance and attitude Bondable  Exemplifies Coast’s core values and enjoys working in a culture of accountability Able to work a flexible schedule which includes evenings, weekends and some nights

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