Guest Service Agent/front Desk Agent
1 week ago
**Guest Service Agent**
The Front Desk Agent with Days Inn by Wyndham Edmonton Downtown is responsible for delivering an excellent Guest and Member experience while monitoring all hotel standards.
We offer an engaging experience and clean, comfortable accommodations. If you appreciate friendly service and are committed to satisfaction, you may be just the person we are looking for to work as a team member.
What will I be doing?
Reporting directly to the Front Desk Manager, you are responsible delivering an excellent Guest and Member experience. You will be responsible for performing the following tasks to the highest standards:
Check-ins and check outs of guests in accordance with hotel standards in an efficient and friendly manner as well as verifying method of payment
Assign guests to hotel rooms
Takes reservations via telephone, fax and other correspondence
Answer guest inquiries regarding rates, packages, and general information accurately and in a timely manner
Resolving guests complaints and concerns as well as acknowledging guests in the lobby.
Ensuring the lobby and work area is clean and free of debris
Ensuring communication between different shifts and departments
Oversee and monitors meeting room and boardroom operations which includes preparation and cleaning
Assist other departments wherever necessary
What are we looking for?
A Front Desk Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills and values that follow:
Previous front desk / guest services experience an asset
Excellent communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
Computer skills necessary
Excellent grooming standards
Flexibility to respond to a range of different work situations
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$18.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Edmonton, AB T5J 1G3: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- hotel: 1 year (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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