Guest Service Agent/front Desk Agent

3 months ago

Edmonton, Canada Days Inn Downtown Edmonton Full time

**Guest Service Agent**

The Front Desk Agent with Days Inn by Wyndham Edmonton Downtown is responsible for delivering an excellent Guest and Member experience while monitoring all hotel standards.

We offer an engaging experience and clean, comfortable accommodations. If you appreciate friendly service and are committed to satisfaction, you may be just the person we are looking for to work as a team member.

What will I be doing?

Reporting directly to the Front Desk Manager, you are responsible delivering an excellent Guest and Member experience. You will be responsible for performing the following tasks to the highest standards:
Check-ins and check outs of guests in accordance with hotel standards in an efficient and friendly manner as well as verifying method of payment

Assign guests to hotel rooms

Takes reservations via telephone, fax and other correspondence

Answer guest inquiries regarding rates, packages, and general information accurately and in a timely manner

Resolving guests complaints and concerns as well as acknowledging guests in the lobby.

Ensuring the lobby and work area is clean and free of debris

Ensuring communication between different shifts and departments

Oversee and monitors meeting room and boardroom operations which includes preparation and cleaning

Assist other departments wherever necessary

What are we looking for?

A Front Desk Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills and values that follow:
Previous front desk / guest services experience an asset

Excellent communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

Computer skills necessary

Excellent grooming standards

Flexibility to respond to a range of different work situations

**Job Types**: Full-time, Permanent

Pay: $17.50-$18.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- hotel: 1 year (required)

Work Location: In person

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