Front Desk Agent

5 months ago

Edmonton, Canada Fairfield Edmonton Airport Full time

We are seeking a dynamic Front Desk Agent to join our busy team. Our team understands the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

**JOB REQUIREMENTS**:

- The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Marriott standards, policies and procedures in conjunction with the Operations Manager.
- Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office operations.
- The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- The ability to support and empower front desk team and reaching assigned goals
- The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
- Manage all administrational duties as specified by the Company

**DUTIES**:

- Responsible for checking guests in and out of the Hotel.
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.

**APPLICABLE SKILLS**:

- Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.

/Part-time

**Salary**: $15.50-$16.00 per hour

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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