Sales Support Specialist

3 weeks ago

Toronto, Canada Univar Solutions Full time

 

A Place Where People Matter

Start your career journey today with Univar Solutions  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.


About the position:
Reporting to the Assistant Customer Service Manager, the Sales Support Specialist will be responsible for demonstrating a strong customer focused attitude and promoting customer advocacy. The ideal candidate will be accountable for assisting sellers in the pursuit of business growth, accurate customer master data, and customer satisfaction via consistent and timely task management creating long-term business growth and profitability.
 
Where you’ll work:  64 Arrow Road, North York. Hybrid Model

 

What we offer:

  • Flexible work program

  • Paid training and development programs at every level

  • Global career advancement and mentoring opportunities

  • Education allowance

  • Competitive salary, benefits to include; employer paid medical & dental, short term and long term disability coverage, pension with employer matched contributions

  • Employee Resource Networks that are advocating for advancing diversity, equity and inclusion within the company

 
What you’ll do: 

  • Ensures customer satisfaction by managing key business relationships and consistently delivering on commitments and value; provides a positive and professional customer experience always

  • Acts as an extension of our sales team to our customer base with administrative needs to avoid loss by churn and encourage growth in our contribution margin by providing the highest level of support

  • Manages all documentation requests for customers (customer surveys, questionnaires, customer product stewardship paperwork, SDS, COA, TDS, ISO, Insurance, W9, Sales Specifications, etc.) and works to complete all necessary forms for internal use and follow up with customers on external request from suppliers.

  • Assists with creating, manipulating, and reviewing all daily, weekly, monthly, quarterly reports for sales team to keep on budget and on target for their territories – this includes but not limited to: open order reports, back order reports, customer/territory reporting, comparative reports and any other reporting requests

  • Provides customers with sample requests, and sample follow up procedures set in place to ensure customer has everything they need for potential new business opportunities regarding sample requests

  • Ability to handle most complex accounts and utilize skillset for specialized roles/teams and be willing to accept additional responsibilities as needed

  • Quarterbacks the new business checklist to ensure Univar Solutions is equipped to successfully take on new business for the customer – ensuring material codes are set up correctly, stock and forecasts are set in place, pricing is in the system and approved by Product Managers, and customer specific delivery instructions have been addressed

  • Leads collaboration with team members to activate necessary material codes and information, stocking locations, forecasting, and accurate master data at the customer account level

  • Initiates internal processes and follows up for completion (bid requests, forecasts, payment terms, etc.)

  • Works to drive down the organization’s manual pricing rate by aiding sales in updating customer files with price quotes via our pricing tool

  • Performs other related duties as required or requested.

 
What you’ll need:

  • Associate or bachelor’s degree preferred. A combination of education and/or experience will be considered for the ideal candidate.

  • Prior experience working in Customer Solutions with B2B customers

  • Chemical/Distribution Experience preferred

  • Aptitude using SharePoint and Tableau (or equivalent reporting tools)

  • Proficiency with the MS Office package preferred, strong excel skills are encouraged

  • SAP or relevant ERP systems

  • Salesforce experience a plus
    #LI-VL1

 

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.  Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet

 

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. 

 

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to keep our communities healthy, fed, clean and safe.

 

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. 

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