Sales Specialist
3 weeks ago
Salary Rate: $41,750 - Check out the YMCA’s total compensation package
Location: Central Health and Fitness
Work Hours: 30 hours weekly
Employment Type: Regular Full Time Salaried
Number of Vacancies: 1
Anticipated Start Date: May 1, 2024
Deadline to Apply: April 15, 2024
**Be the Spark** Join our passionate Sales Specialist team and help us to achieve great things in our community
The Sales Specialist is part of a team that is required to continue to create momentum and excitement through centre tours, and to maintain all sales functions and systems. The Specialist assists the Supervisor/Director in providing leadership to the department volunteers and coaching department staff team during duty period, ultimately ensuring the direct delivery of quality service to all members of the YMCA Centre through leadership and effective management of the staff and operations of the Sales Desk.
**In this role, you will**:
- Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Adhere to Priority S.A.M. standards and EYE.
- Make decisions and solve problems regarding membership sales functions, membership accounts, members’ concerns, and members’ behavior.
- Responsible for coordinating and monitoring sales and renewals, including follow up on promotions and organizing data, to ensure sales and renewal targets are met or exceeded.
- Provide direct delivery at the Sales desk, modeling excellence in sales and service; utilize EYE Role Model, 7 Steps of Selling Behavior Grids and Coaching Techniques.
- Assist the Sales Supervisor with the development of the Sales supplies budget, monitor, maintain an adequate supply of all required printed materials, office supplies that are required for the departments use and function.
- Assist Supervisor in recruiting and developing effective volunteer teams within the department.
- Organize and perform the Membership Assistance Program Interviews and Reassessments.
- Perform daily banking responsibilities such as cash outs, ensuring targets are met and/or exceeded. Provide administrative support to department and Centre as required.
- Monitor Accounts Receivable, ensure follow-up on overdue accounts/members who are accessing the Centre, ensure the completion of the weekly Centre Accounts Receivable reports, cancel overdue accounts with 2 or more rejected payments and recommends to finance which accounts need to be written off.
- Provide leadership and support as a member of the Centre’s senior staff team. Act as an effective Service Leader as required.
- Participate in task groups, special assignments and opportunities that further the Association mission, vision and strategic initiatives including the Core Service Functional Group.
- Perform other duties as assigned.
**You bring**:
- Degree or Diploma in Business, Marketing or related area and/or related experience
- Minimum 2 years sales and customer service experience
- Leadership experience an asset
- Current CPR, First Aid and Healthy Child Development training an asset
- Previous philanthropy involvement; planning, storytelling, volunteerism an asset
- Experience with ACTIVENET and Raiser’s Edge an asset
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers.
- Excellent written communication skills
- Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity.
- Flexibility regarding assigned working hours, including days. evenings and weekends
- Commitment to diversity, equity, inclusion and building a sense of belonging.
**What you need to succeed**:
- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
**Why work for the YMCA?**
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.
Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020
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