Sales Support Specialist

8 months ago

Toronto, Canada OTT Financial Group Full time

OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts, gift cards, mortgage, and more. We are heavily driven by ambition, results, and forward-thinking. At OTT Pay, you will find numerous opportunities to learn and grow, alongside a cohort of talented individuals from diverse backgrounds and industries. Working collaboratively in an innovative environment, you will be encouraged to excel and make a meaningful impact. This presents a unique opportunity to join an organization committed to transforming financial solutions.

We are looking for a **Sales Support Specialist **to support our business growth in Toronto. The Sales Support Specialist will be reporting to the Sales Manager. The Sales Support Specialist will play a crucial role in assisting our sales team to achieve their targets and provide exceptional customer service to our clients.

**_
What’s in it for you:_**
- Competitive salary
- Extended Health, Dental, and Vision Benefits
- Life and Disability Insurance
- Vacation Leave
- Centrally located modern and spacious offices close to Eglinton and Leslie
- Free use of onsite Gym and Sports Facilities, and regular Company Social Events
- Learning and Professional Development Support
- A chance to work in a dynamic, collaborative, progressive and high performing team.
- Community involvement through the annual Terry Fox Run
- Tremendous opportunities for Growth and Development

**_ How you will contribute:_**
- Assisting with the onboarding process for new clients:

- Coordinate with internal departments such as operations, finance, and legal to expedite the onboarding process and address any issues or concerns raised by merchants.
- Handling inbound leads:

- Respond promptly to inbound leads, gather relevant information, and qualify leads based on predefined criteria.
- Assign leads to appropriate Business Development associates in our CRM and follow up on assignments to update the status.
- Engage with potential clients to understand their needs, provide product information, and offer solutions tailored to their requirements.
- Monitor the OTT Pay website's Live Chat and respond to inquiries.
- Collaborating with internal teams such as customer service, operations, and finance to ensure seamless communication and execution of sales initiatives.
- Maintaining accurate records of sales activities, customer interactions, and relevant information in our CRM system.
- Conducting market research and analysis to identify potential sales opportunities and contribute to strategic planning.
- Assisting in the development and implementation of sales strategies and campaigns to drive revenue growth.
- Providing regular reports and updates to the sales management team on inbound leads, sales performance, trends, and customer feedback.
- Establishing processes to help boost efficiencies for Sales.

**_ What you bring to the table:_**
- Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in a sales support or customer service role, preferably in the POS payment industry or a related field.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with clients and internal teams.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) is preferred.
- Analytical mindset with the ability to gather and interpret data to support decision-making.
- Detail-oriented with a focus on accuracy and quality in all tasks.
- Ability to work independently as well as part of a team in a fast-paced environment.

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