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Regional Multi Unit Account Coordinator

2 months ago

Milton, Canada Gordon Food Service Full time

This is a 12 month contract position . This role supports a portfolio of Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Regional Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

Company matching RRSP

Profit Sharing

125-year, family-owned and operated company history

Family culture and advancement opportunities

Milton, ON

Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes

Manages order guide process

Reviews internal initiatives from a customer perspective to ensure proper execution

Coordinates new item setup

Directs internal Gordon Food Service teams in new restaurant location openings and closings

Creates standard and ad hoc reports to support customers using the Data Warehouse. Analyzes reports to ensure data integrity

Manages the customer product usage through the CRID report and Customer Compliance report 

Participates in business reviews as directed by Regional Chain Manager

Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts.

Participates as a core member in the new customer implementation process

Works directly with customers to resolve issues (including general inquiries, service and product issues)

Assists in the pricing and contract efforts

Performs other duties as assigned

Highly motivated, self starter with a focus on details and accuracy in a fast paced environment.

Excellent written, verbal, organizational and communication skills.

Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.

Ability to multitask, organize, prioritize and work independently or within a team environment.

A natural desire to serve our customers.