IT Support Specialist Level 2

1 month ago


Whitby, Canada Source Code Full time
IT Support Specialist Level 2  Whitby, ON

Full-time (Hybrid)

The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs, Servers, Network devices, firewalls, and end user applications. This is a perfect position for an outgoing, customer focused IT professional with a passion for technology, positive attitude, and desire to grow as a technical professional and take on a more senior role within an IT team.

Responsibilities:

  • Strong customer service and troubleshooting skills as you will provide complete support for client environments including hardware, operating systems, software with an emphasis in business applications and network equipment
  • Resolving more complex issues requiring detailed systems and applications knowledge; with issues that have been escalated from Tier 1
  • Training and documentation of issue resolution steps for team, and cross training of staff when issues are escalated.
  • Ability to conduct research into complex issues and present possible solutions with the team to
    create plans for small and medium size project implementations
  • Work on projects in tandem with Helpdesk coverage, and managing time and deliverables for both sales and technical team
  • Dig deep and identify the root cause of persistent issues and fix reoccurring issues at their source
  • Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal
    supervision
  • Detail oriented personality; creating and following checklists for installs, projects and customers
    software upgrades.
  • Take part in monthly customer maintenance tasks ensuring all customer security devices and
    monitoring is up to date
  • Interact with clients remotely via telephone and other remote technologies
  • Use, update and contribute content to our internal knowledge base
  • Earn the trust and respect of clients, and make recommendations on technology to improve
    performance, security and to resolve root causes of reoccurring issues
  • Ability to participate in on-call rotation and after-hours activities and project work as required

Must-Haves:

  • 5+ years of IT datacenter or network support experience is required.
  • Prior Managed services experience is required.
  • Bachelors degree or equivalent in the IT field with 5+ years (minimum) related experience in a small-to-medium Managed IT Services environment
  • Microsoft Certifications (MS-100: Microsoft 365 Identity and Services, Microsoft 365 Certified: Messaging Administrator)
  • 3-5 years experience with installing, configuring, and supporting Windows Server 2012-2019; including Active Directory, DNS, DHCP and Office 365 services.
  • VMWare experience; installing, configuring, maintaining, and supporting data center infrastructures.
  • Fortinet NSE1-3 and 4 or Watchguard Network Security Essentials or working towards within 12 months.
  • Demonstrated ability to configure and maintain WatchGuard, Cisco, Fortinet and HP networking devise and firewalls
  • VOIP (Ring Central, Teams Phone) experience with setup and troubleshooting
  • Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision

  • IT Support Specialist

    3 months ago


    Whitby, Canada Conpute Full time

    **RESPONSIBILITES**: - Training and documentation of issue resolution steps for team, and cross training of staff when issues are escalated. - Ability to conduct research into complex issues and present possible solutions with the team to create plans for small and medium size project implementations - Work on projects in tandem with Helpdesk coverage, and...


  • Whitby, Canada Source Code Full time

    Source CodeWe are seeking a highly skilled IT Support Specialist to join our team in Whitby, ON.Estimated Salary: $80,000 - $120,000 per year.About the JobThis role involves providing advanced troubleshooting support for PCs, Servers, Network devices, firewalls, and end-user applications.The ideal candidate will have a passion for technology, excellent...

  • IT Support Specialist

    3 months ago


    Whitby, Canada Conpute Full time

    **IT Support Specialist** **RESPONSIBILITIES**: Conpute is one of the leading Managed Service and Cloud Provider in the Durham region, and we are looking for an IT Support Specialist to join our awesome Managed Services support team. We provide onsite and remote support to our customers spread across the GTA, as well as custom Cloud hosted solutions. Our...


  • Whitby, Canada Vaco Full time

    **About the Opportunity**Vaco is seeking a highly skilled High-Level Contract Specialist to join our team. This role will be responsible for delivering timely and accurate contracts, including master service agreements, statements of work, and purchase orders.The ideal candidate will have up to 5 years of experience working in a Finance or accounting role...


  • Whitby, Canada 360insights Full time

    **Client** **Support** **Specialist** **Summary**: The _Client _ - Support_ - Specialist_ delivers day-to-day client support by executing activities that focus on meeting service level agreements (SLAs) and building and fostering an exceptional client experience across an allotted client-base (vertical and/or platform based). The role works closely with...


  • Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in peoples lives.** **At our company, were not just keeping up with...


  • Whitby, Canada Maxine Coopersmith Full time

    About Maxine CoopersmithWe are a leading provider of home support services, dedicated to enhancing the lives of our clients. Our team is passionate about delivering exceptional care and companionship in the comfort of their own homes.Job OverviewThis role involves providing personalized care and support to individuals in need, promoting their independence...


  • Whitby, Canada Michael Agostinho] Full time

    Job OverviewWe are seeking a caring support specialist to work at our physical location. The ideal candidate will be responsible for supporting clients in a safe and secure environment.Work Site EnvironmentThe work site is located at our premises, and the job requires working on-site. There is no option to work remotely.Responsibilities and TasksSupport...


  • Whitby, Canada BrockStarr Dental Care Full time

    We have a great team and great patients and we all love what we do. If you love dentistry and helping others and enjoy working hard while having fun then we're the team for you! **Job Types**: Full-time, Part-time, Permanent Pay: $20.00-$27.00 per hour **Benefits**: - Extended health care Schedule: - 8 hour shift Licence/Certification: - Certified...


  • Whitby, Canada BrockStarr Dental Care Full time

    We have a great team and great patients and we all love what we do. If you love dentistry and helping others and enjoy working hard while having fun then we're the team for you! **Job Types**: Full-time, Part-time, Permanent **Salary**: $20.00-$26.00 per hour **Benefits**: - Extended health care Schedule: - 8 hour shift Licence/Certification: -...


  • Whitby, Canada The Town of Whitby Full time

    **Open Date** - Nov 26 2024 - 09:44:00 AM**Close Date** - Dec 13 2024 - 11:59:00 PM**Position Title** - Compliance and Service Level Coordinator**Posting Type** - Full-time**Posting Status** - Active**Position Length** - Permanent**Department Group** - Enforcement**Hours per Week** - 35**Department** - Legal & Enforcement Services**Openings** -...


  • Whitby, Canada Lake Ridge Community Support Services Full time

    Part-Time, 1 Year Contract - On site in Whitby, Ontario - Current position will be 20 hours per week (Monday to Thursday, 5 hours per day) - Please note that the yearly salary is based on a 35 hour work week. Renumeration based on hours worked. Lake Ridge Community Support Services has a part-time, contract position available for a Receptionist. The role...

  • IT Help Desk

    6 months ago


    Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in our client’s lives.** **At our company, we're not just keeping up with...


  • Whitby, Canada DentalZen Full time

    About DentalZenWe are seeking a part time dental support specialist to join our team. The ideal candidate will be responsible for assisting dentists with various tasks, including preparing patients for dental procedures and maintaining infection control protocols.Salary InformationThe salary for this position is estimated to be between $44,800 - $52,800 per...


  • Whitby, Canada Gregory Dube] Full time

    Job OverviewWe are seeking a dedicated Support Specialist to join our team at Gregory Dube, working closely with vulnerable populations in a dynamic and supportive environment. This role requires a strong ability to provide emotional support, promote independence, and facilitate community involvement.About the RoleThis position is a full-time opportunity,...


  • Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment to sustainability and passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our...


  • Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment to sustainability and passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our...

  • IT Help Desk

    6 months ago


    Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in our client’s lives.** **At our company, we're not just keeping up with...

  • Workforce Specialist

    6 months ago


    Whitby, Canada Meta Vocational Services Inc. Full time

    **META is Hiring!** **Position Summary** The Workforce Specialist is responsible for facilitating community and employer partnerships with the purpose of promoting job seekers and identifying employment. This is a part-time role (3 days per week) offered in a 6-month contract with the possibility of extensions. **Roles and Responsibilities** - Collaborate...


  • Whitby, Canada Durham District School Board Full time

    Job SummaryAs a Technical Support Specialist, you will provide expert technical support to Elementary Schools, Secondary Schools, Education Centre and Maintenance Centre. This role requires strong analytical skills to troubleshoot and resolve connectivity and networking issues in collaboration with the IT Network and Security team.Key...