Compliance and Service Level Coordinator

3 weeks ago

Whitby, Canada The Town of Whitby Full time

**Open Date**
- Nov 26 2024 - 09:44:00 AM**Close Date**
- Dec 13 2024 - 11:59:00 PM**Position Title**
- Compliance and Service Level Coordinator**Posting Type**
- Full-time**Posting Status**
- Active**Position Length**
- Permanent**Department Group**
- Enforcement**Hours per Week**
- 35**Department**
- Legal & Enforcement Services**Openings**
- 1**Education**
- College Diploma**Experience**
- 5 years**Competition**
- 24-M030-414**Salary Range**
- $102,517 - $116,496 (Grade 13, 2025 Rates)**Description**:

- Our team is highly skilled, passionate about our community, and we care. Let’s grow together.**Compliance and Service Level Coordinator**:
What You Will Get To Do

Reporting to the Senior Manager of Enforcement Services, the Compliance and Service Level (“CSL”) Coordinator position is responsible for monitoring and ensuring that Department established service levels are consistently met. This role is tasked with maintaining consistency within the Enforcement Services Division, including Animal Services, By-Law and Parking enforcement..

The CSL Coordinator position is a fast paced, multi-dimensional position that is involved in the operation and assists with supervision of the Enforcement Services Division. This position will take the lead on delivery of school enforcement and special projects.

The CSL Coordinator is expected to work with the Town’s enforcement staff to manage response to complaints received by the Enforcement Services Division. Strong inter-personal skills, varied communication techniques and supervisory control are used to lead, motivate and encourage staff.

Specific duties for this role include, but are not limited to:

- Develop training manuals, flowcharts or the resources to assist staff with by-laws and enforcement processes;
- Work with the supervisors to assign staff to specific duties/patrols/special projects to cover all functions and areas of enforcement;
- Coordinate service level response for special (school zones, waterfront etc.) ensuring adequate staff resources;
- Ensure consistency with training of new staff and offers guidance to current Officers;
- Develop and build individual onboarding and Divisional training plans;
- Assist in developing and maintaining Divisional Standard Operating Procedures (SOP) to promote consistency in enforcement within the community amongst all officers;
- Ensure that officers are trained on proper investigation techniques and are gathering all necessary evidence to ensure a reasonable prospect of conviction when by-law charges are commenced;
- Recommend targets and monitor ongoing staff task lists to ensure the Division is meeting established departmental service Levels, flagging outlying files to supervisors as needed for additional action ;
- Act as delegate for supervisors as required, overseeing enforcement staff in their absence;
- Coordinate the use and maintenance of Enforcement fleet vehicles;
- Develop, make recommendations and implement changes guided by metrics for the Division utilization AMANDA, in collaboration with the Application Support Clerk ;
- Oversee and make recommendations to the supervisors on file assignment to highlight challenges and outstanding files;

**Who You Are**

You are knowledgeable about and work in compliance with all workplace safety regulations, standards, and practices. You perform work in a safe manner and encourage and support others to do the same. You identify risks and implement ways to mitigate those risks to ensure employees remain safe.

You pay attention to the details. You hold yourself and others accountable for achieving agreed upon commitments, deadlines and milestones. You can explain just about anything to anyone. Your excellent communication and interpersonal skills enable you to skilfully build, establish and maintain positive working relationships and reduce conflict within the workplace. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend solutions.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn new skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team

As the successful applicant, you must possess:

- minimum two (2) year community college diploma in Police Foundations, Protection, Security and Investigations, Law & Security;
- certified MLEO(C) Designation - from the Municipal Law Enforcement Officers Association of Ontario;
- certified Property Standards Designation (CPSO) - from the Ontario Association of Property Standards Officers;
- combination of a minimum five (5) years of enforcement and regulatory

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