IT Support Specialist

2 months ago

Whitby, Canada Conpute Full time

**RESPONSIBILITES**:

- Training and documentation of issue resolution steps for team, and cross training of staff when issues are escalated.
- Ability to conduct research into complex issues and present possible solutions with the team to create plans for small and medium size project implementations
- Work on projects in tandem with Helpdesk coverage, and managing time and deliverables for both sales and technical team
- Dig deep and identify the root cause of persistent issues and fix reoccurring issues at their source
- Strong time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision
- Detail oriented personality; creating and following checklists for installs, projects and customers software upgrades.
- Take part in monthly customer maintenance tasks ensuring all customer security devices and monitoring is up to date
- Interact with clients remotely via telephone and other remote technologies
- Use, update and contribute content to our internal knowledge base
- Earn the trust and respect of clients, and make recommendations on technology to improve performance, security and to resolve root causes of reoccurring issues
- Ability to participate in on-call rotation and after hours activities and project work as required

**QUALIFICATIONS**:

- 3+ years of IT datacenter or network support experience is required.
- Prior Managed services experience is required.
- Bachelor’s degree or equivalent in the IT field with 5+ years (minimum) related experience in a small-to-medium Managed IT Services environment
- Microsoft Certifications (MS-100: Microsoft 365 Identity and Services, Microsoft 365 Certified: Messaging Administrator)
- 3-5 years’ experience with installing, configuring, and supporting Windows Server 2012-2024; including Active Directory, DNS, DHCP and Office 365 services.
- VMWare experience; installing, configuring, maintaining, and supporting data center infrastructures.
- Fortinet NSE1-3 and 4 or Watchguard Network Security Essentials - or working towards within 12 months.
- Demonstrated ability to configure and maintain WatchGuard, Cisco, Fortinet and HP networking devise and firewalls
- Strong time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision
- VOIP (Ring Central, Teams Phone) experience with setup and troubleshooting
- Excellent follow-through to see tasks through completion

Pay: From $60,000.00 per year

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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