Customer Onboarding

3 months ago

Greater Toronto Area, Canada AutoTrader.ca Full time

Customer Onboarding & Training Specialist
As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role offers a unique opportunity to shape the customer experience and drive business growth. If you thrive in dynamic environments, enjoy leading with autonomy, and have a passion for delivering impactful training initiatives, this role is tailor-made for you.
Key Responsibilities: 1. Training Program Development: ·Design and develop training programs and materials for our platform and products, including user manuals, tutorials, e-learning modules, and webinars.·Collaborate with product managers, engineers, and other stakeholders to ensure training content is accurate, relevant, and aligned with product updates and company goals.
2. Content Creation: ·Create high-quality training materials, including videos, slides, documentation, and interactive modules.·Ensure all training content is visually appealing and easy to understand, incorporating best practices in instructional design and adult learning principles.
3. Content Delivery: ·Conduct training sessions for internal teams, clients, and partners through various delivery methods (in-person, virtual, on-demand).·Utilize a variety of training techniques to accommodate different learning styles and ensure effective knowledge transfer.·Provide hands-on support and follow-up to ensure participants can effectively use the platforms and products after training.
4. Customer Onboarding Support: ·Assist in the onboarding process of new customers by providing comprehensive training on company platform and products.·Develop onboarding materials and programs to help new customers quickly acclimate to using the products and services.·Conduct orientation sessions and ongoing training for new customers to ensure they are fully equipped to utilize the platforms and products effectively.
5. Continuous Improvement: ·Gather feedback from training participants to continually improve training programs and materials.·Stay updated with the latest industry trends and technologies to ensure training content remains current and competitive.
6. Documentation and Reporting: ·Maintain accurate records of training activities, attendance, and outcomes.·Prepare reports and presentations on training effectiveness, participant feedback, and areas for improvement.
7. Cross-Functional Collaboration: ·Work closely with the sales, customer support, and product development teams to ensure training programs address all necessary aspects of the platforms and products. Qualifications: ·The ability to speak and create in French and English fluently.·Bachelor’s degree in Education, Instructional Design, Information Technology, or equivalent work experience in a related field would be an asset.·Proven experience in creating and delivering training programs, preferably in a software or technology environment.·Strong knowledge of instructional design principles and adult learning theories.·Excellent presentation and communication skills, with the ability to convey complex information in an understandable manner.·Proficiency with e-learning tools, video creation software, and Learning Management Systems (LMS).·Strong organizational and project management skills, with the ability to handle multiple projects simultaneously.·Ability to work independently and as part of a team, with a proactive and self-motivated approach. What’s in it for you… -We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. Fitness and wellness -We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program. Benefits from Day 1 -Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.-Conferences & training budget-Regular internal training programs Financial planning -Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection. Competitive salary -Annual bonus structure-3% CPP matching

  • Customer Onboarding Specialist

    17 hours ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding & Training SpecialistAs a key member of our team, you will play a vital role in empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions.Key Responsibilities:Training Program...

  • Customer Onboarding Specialist

    13 hours ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding & Training SpecialistAs a key member of our team, you will play a vital role in empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions.Key Responsibilities:Training Program...

  • Customer Onboarding

    3 months ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    **Customer Onboarding & Training Specialist** As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Partner Onboarding Specialist

    4 months ago

    Greater Toronto Area, Canada KUBRA Full time

    Overview: KUBRA is looking for a Partner Onboarding Specialist to assist in shaping and supporting the growth of our strategic partners’ development initiatives. As the Partner Onboarding Coordinator, you will provide support during the Incubation and Onboarding of newly signed alliance partners as well as supporting the development and execution of...

  • Customer Onboarding Specialist

    4 weeks ago

    Toronto, Canada iLobby Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Customer Onboarding Specialist

    1 day ago

    Toronto, Canada ZRG Embedded RecruitingRPO Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Onboarding Specialist to join our team at Mortgage Automator. As a key member of our client-facing team, you will be responsible for guiding new clients through the onboarding process, ensuring a seamless transition, and the client's successful adoption of our award-winning...

  • Customer Onboarding Specialist

    2 days ago

    Toronto, Canada ZRG Embedded RecruitingRPO Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Onboarding Specialist to join our team at Mortgage Automator. As a key member of our client-facing team, you will be responsible for guiding new clients through the onboarding process, ensuring a seamless transition, and the client's successful adoption of our award-winning...

  • Customer Onboarding Expert

    5 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobWe are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will play a crucial role in the successful onboarding of Enterprise property management firms.Key ResponsibilitiesContribute to the long-term growth and success of our clientsDevelop and implement...

  • Customer Onboarding Expert

    4 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobWe are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will play a crucial role in the successful onboarding of Enterprise property management firms.Key ResponsibilitiesContribute to the long-term growth and success of our clientsDevelop and implement...

  • Customer Onboarding Specialist

    2 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobAs a key member of STAN AI's Customer Success Team, the Customer Onboarding Specialist plays a vital role in the long-term growth and successful onboarding of Enterprise property management firms using STAN AI's innovative solutions.About UsWe believe that properties can be managed autonomously, and we're looking for like-minded individuals to...

  • Customer Onboarding Specialist

    2 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobAs a key member of STAN AI's Customer Success Team, the Customer Onboarding Specialist plays a vital role in the long-term growth and successful onboarding of Enterprise property management firms using STAN AI's innovative solutions.About UsWe believe that properties can be managed autonomously, and we're looking for like-minded individuals to...

  • Customer Onboarding Expert

    4 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobWe are seeking a highly skilled Customer Onboarding Specialist to join our STAN AI team. As a key member of our Customer Success Team, you will play a crucial role in the successful onboarding of Enterprise property management firms using our platform.About UsWe believe that properties can be managed autonomously, and we're looking for someone...

  • Customer Onboarding Expert

    4 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobWe are seeking a highly skilled Customer Onboarding Specialist to join our STAN AI team. As a key member of our Customer Success Team, you will play a crucial role in the successful onboarding of Enterprise property management firms using our platform.About UsWe believe that properties can be managed autonomously, and we're looking for someone...

  • Customer Onboarding Specialist

    2 weeks ago

    Toronto, Ontario, Canada STAN AI Full time

    {"h2": "Customer Onboarding Specialist", "p": "As a key member of STAN AI\u2019s Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience. Using a consultative approach, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and...

  • Customer Onboarding Specialist

    2 weeks ago

    Toronto, Ontario, Canada STAN AI Full time

    {"h2": "Customer Onboarding Specialist", "p": "As a key member of STAN AI\u2019s Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience. Using a consultative approach, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and...

  • Customer Onboarding Expert

    5 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobWe are seeking a highly skilled Customer Onboarding Specialist to join our Customer Success Team at STAN AI. As a key member of our team, you will play a crucial role in the successful onboarding of Enterprise property management firms, driving long-term growth and customer satisfaction.About UsAt STAN AI, we believe that properties can be...

  • Customer Onboarding Expert

    6 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobWe are seeking a highly skilled Customer Onboarding Specialist to join our Customer Success Team at STAN AI. As a key member of our team, you will play a crucial role in the successful onboarding of Enterprise property management firms, driving long-term growth and customer satisfaction.About UsAt STAN AI, we believe that properties can be...

  • Customer Onboarding Specialist

    6 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our STAN AI team. As a key member of our Customer Success Team, you will play a critical role in the successful onboarding of Enterprise property management firms using our AI assistant.Key Responsibilities:Develop a deep understanding of STAN AI's suite of tools and best...

  • Customer Onboarding Specialist

    6 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our STAN AI team. As a key member of our Customer Success Team, you will play a critical role in the successful onboarding of Enterprise property management firms using our AI assistant.Key Responsibilities:Develop a deep understanding of STAN AI's suite of tools and best...

  • Customer Onboarding Specialist

    2 days ago

    Toronto, Ontario, Canada STAN AI Full time

    About the JobAs a key member of STAN's Customer Success Team, the Customer Onboarding Specialist will play a vital role in the long-term growth and successful onboarding of Enterprise property management firms using STAN AI.About UsSTAN AI is a cutting-edge A.I. assistant for residential property managers, designed to revolutionize the way properties are...