Onboarding Specialist

6 months ago


Toronto, Canada SWTCH Energy Inc. Full time

**Who We Are**

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.

Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of enabling communities to realize the social, economic, and environmental benefits of widespread EV adoption. Since then, its EV charging and energy management solutions have been installed in hundreds of multifamily buildings, 50 percent of which are classified as low-to-moderate income. By leveraging the latest technology available, SWTCH is making EV charging possible for all buildings.

With a growing base of clients, SWTCH is currently looking for opportunities to deepen our market penetration across North America.

**Job Opportunity**

**Responsibilities**
- Work closely with new customers to understand their needs and goals related to EV charging
- Guide customers through ideal configuration to meet their needs and ensure charger configuration matches requirements
- Conduct product training sessions to introduce customers to key features and functionalities relevant to their set up and goals
- Provide technical assistance through onboarding to address customer questions and concerns
- Provide insights and feedback to internal teams on common customer challenges and feature requests
- Contribute to the creation of documentation, knowledge base articles, and FAQs to assist customers in onboarding
- Demonstrate expert level competency of software products and the connection between software and hardware at SWTCH and in the EV space
- Collaborate with internal teams to meet and exceed targets
- Troubleshoot and resolve issues in a timely manner, working closely with customers and cross-functional teams as needed

**Job Qualifications**
- 1-3 years of experience in a software onboarding, implementation, or related customer facing role
- EV industry knowledge and experience not required but an asset
- Experience with Salesforce and CRM software a plus
- Energy, enthusiasm, positivity
- Desire to proactively help customers and internal teams meet their needs
- Strong interpersonal, communication, and organization skills
- Excellent analytical and self-guided problem solving skills
- Committed to consistently achieving results and demonstrating a high level of performance
- Ability to learn and adapt new technologies and explain software features to any audience
- Collaborate well with others to deliver results, meaningfully contribute to the team, and prioritize individual needs as appropriate
- Comfort navigating ambiguity and adapting quickly to change
- Passion for EV space, decarbonizing transportation, cleantech, sustainability

**Perks and Benefits**
- Environmental Impact - We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future
- Diversity - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here


  • Onboarding Specialist

    3 weeks ago


    Toronto, Canada Insight Global Full time

    Consultant Onboarding Specialist - Hybrid out of Insight Globals Toronto Office About This Role: The Insight Global Consultant Onboarding Department is seeking an Onboarding Specialist who is passionate about providing a seamless onboarding experience for our Consultants while mitigating risk to the company by ensuring that all Consultants we hire meet...

  • Onboarding Specialist

    6 months ago


    Toronto, Canada Provincial Smart Home Services Full time

    **Job Title**: Onboarding Specialist **Location**:1243 Islington Ave Floor 2 **Working Hours**: Monday to Friday, 3:00 PM to 11:00 PM **Salary**: $21.50 per hour **Job Overview**: **Key Responsibilities**: **New Customer Onboarding**: - Guide new customers through the onboarding process, ensuring a positive and informative experience. - Provide...


  • Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. AMCS leads the way **What we do** AMCS is a global leader for integrated software and...

  • Onboarding Specialist

    6 months ago


    Toronto, Canada EcoOnline Full time

    **About us.** **Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.** By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety...

  • Onboarding Specialist

    6 months ago


    Toronto, Canada MarkiTech Full time

    **We are hiring an Onboarding Specialist at MariTech.** As an Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into our platform, while also addressing...

  • Onboarding Specialist

    6 months ago


    Toronto, Canada Rentsync Full time

    Rentsync is a leading provider of marketing solutions for the multifamily rental industry in Canada. Our projects team is committed to leading the creation of high quality websites, print collateral, and digital marketing ad creative to aid our clients in their apartment marketing initiatives. Rentsync’s Onboarding Specialist is responsible for ensuring a...


  • Toronto, Canada Endo Networks Full time

    **Role and Responsibilities**: As the Recruiter/Onboarding Specialist at Endo Networks, you will be at the forefront of our talent acquisition and onboarding processes, ensuring that we attract and retain exceptional individuals who share our passion for innovation. Your primary responsibilities will include: **Talent Acquisition**: - Collaborate with...

  • Onboarding Specialist

    6 months ago


    Toronto, Canada Mortgage Automator Full time

    The Onboarding Specialist is responsible for leading the process of bringing new customers onto our company's platform. - 3+ years of experience in a customer-facing role within the SaaS, fintech, or mortgage industry. - Exceptional interpersonal and communication skills, both written and verbal. - Strong problem-solving skills with an ability to analyze...


  • Toronto, Ontario, Canada CB Canada Full time

    ​Splunk Data Onboarding Specialist Job DescriptionJob Summary:CB Canada is seeking a highly skilled Splunk Data Onboarding Specialist to join our team. As a key member of our Splunk team, you will be responsible for performing onboarding of data from various systems to Splunk environments and building powerful user-interactive dashboards to meet business...

  • Onboarding Specialist

    7 months ago


    Toronto, Canada Peninsula Canada Full time

    **Company**: BrightHR Limited. **Job Title**: BrightHR Onboarding Specialist **Department**: BrightHR - Service **Location**: Toronto, ON **Salary**: $45,000 - $50,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of small businesses and...


  • Toronto, Canada Actionstep Full time

    The Customer Onboarding Specialist is responsible for bringing new firms on to the Soluno product. Working with different people within the Law Firms organization to ensure that the software is configured to the firms needs, the staff has the training available to them on the new software, and that the firm is up and running in a timely fashion. The Customer...


  • Toronto, Canada PAR Full time

    Hi there! We're PAR and our purpose is: **To deliver solutions that connect people to the restaurants, meals and moments they love.** We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team! PAR...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    About This OpportunityWe are seeking a highly skilled Finance Onboarding Specialist to join our team at Royal Bank of Canada. In this role, you will be responsible for leading and implementing onboarding initiatives related to new or existing products and processes.Job SummaryThis position requires strong financial process knowledge, including GL...


  • Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryThis is a challenging role that requires a seasoned professional to lead and implement onboarding initiatives for new or existing products and processes. As a Transformational Onboarding Specialist, you will partner with Finance, Business, and Operations teams to understand requirements and design optimal processes.About the RoleWe are seeking an...


  • Toronto, Canada Marsh Full time

    Marsh Canada is seeking a **Client Onboarding Specialist** for our Toronto office (Hybrid) **What can you expect?** Client Onboarding Operations is a newly created function within Marsh, established in response to colleague feedback that we need a better way to onboard our new clients and manage the renewal of our client engagements. You will be part of an...


  • Toronto, Ontario, Canada AutoTrader Full time

    We are seeking a highly skilled Customer Onboarding Experience Specialist to join our team at AutoTrader. This is an exciting opportunity for a customer-focused professional to take ownership of the onboarding process, ensuring a seamless experience for our clients.Job Summary:The ideal candidate will have a minimum of 2-3 years of customer support...


  • Toronto, Ontario, Canada Caret Full time

    Role OverviewWe are seeking a highly skilled Client Onboarding Specialist to oversee the implementation, data migration, and onboarding of our CARET Legal clients. The successful candidate will have excellent communication skills, build strong rapport with clients, and balance their needs with internal resources.ResponsibilitiesManage client onboarding...


  • Toronto, Ontario, Canada Wisedocs AI Full time

    Job DescriptionWe are searching for a highly skilled Technical Onboarding Specialist to join our team at Wisedocs AI. As a key member of our implementation team, you will be responsible for ensuring a smooth onboarding experience across our customer segments.About UsWisedocs is on a mission to make it easy and accessible for any company in the insurance,...


  • Toronto, Ontario, Canada Notified Full time

    Notified, a leading provider of enterprise webcasting and investor relations content distribution, is seeking a skilled Global Client Onboarding Specialist to join our team. This role offers the opportunity to work in a dynamic environment where you will be responsible for efficiently onboarding clients globally across all products.About NotifiedWe believe...